Natalia Baca

My Project Manager mission is to lead and coordinate technical teams ( SAP, CLOUD, Windows ) by planning and implementing of projects until all delivery steps are met.

I am highly oriented in aligning business priorities with resource capacity, optimizing workforce allocation, and ensuring successful project execution.

Documented primary responsibilities and tasks performed in role.

• analyse workload demands and capacity to maintain balanced resource planning.
• coordinate delivery team and manage operational reviews for clear next steps.
• present meetings, reports, and updates to customers against contractual service levels.
• tracking project deliverable using appropriate tools
• providing direction and support to project team and monitoring, reporting on progress of the project to all stakeholders

As a workpIanner I have been involved in working on different programs together with the Program Manager and the SAP technical teams, to provide guidance on project management processes, procedures, tools and techniques (change log, My Risk, resource tracker, status report, information/data management, assure administrative tasks etc), based on the GTM methodology. An important aspect was to recognise the opportunity to improve the processes and act quickly in the fast fast-paced environment of the program.

Main activities.

• implementing and maintaining within the projects the project management processes, standards and procedures

• supporting the project team, depending on the request, with the areas of PMO needed: procurement, resource management, risk and issue management, communication management, change management, document control, reporting etc.

• facilitating the implementation of the Health check tool and making sure it states both preventive and corrective actions within the project, working closely with the Program director and track leads

• I intermediate the relationship between the commodity buyers and other departments: Financial, Logistics, Quality Department, to complete the delivery requests to customers.
• I was responsible for: invoice workflows and SAP MM material settings.
• I had to evaluate and negotiate offers with customers, regarding material costs, for achieving project targets.
• I had to create and archive the department contracts and documents.
• One of my projects was to create material training internally and free avoiding the costs of the suppliers and making cost savings for our department.

As a Credit and Collection Analyst my objective was to maintain the customer portfolio and keep the customer satisfaction at the highest level by providing analysis about the accounts and offering solutions to improve the subscriptions.

Main activities:

• follow the collection procedures and company guidelines

• providing accurate information to customers, through outgoing and incoming calls

• optimising clients' traffic by proposing better solutions for customers' subscriptions

• establishing and negotiating payment conditions for debtors, postponing payments and set invoice installments when needed