Nezir Zylyftari

• Sales Strategy and Planning

Developing Sales Plans: Collaborate with senior management to create sales strategies and set targets.

Forecasting: Predicting future sales performance and identifying potential campaigns.

• Performance Analysis

Monitoring Metrics: Track key performance indicators (KPIs) such as sales volume, conversion rates, calls and customer satisfaction (NPS).

Reporting: Generate regular monthly reports for management to review sales performance and suggest improvements.

• Process Optimization

Workflow Optimization: Streamline sales processes to improve efficiency and productivity.

CRM Management: Ensure the customer relationship management (CRM) system is effectively used and maintained.

• Sales Support

Training and Development: Organize training programs to improve the skills of the sales team.

Talent Development: Identify skill gaps and provide training and development opportunities for team members.

Sales Tools and Technology: Implement/test and manage sales tools and technologies to support the sales team.

• Cross-functional Collaboration

Coordination with Marketing: Work closely with the other department to align on sales module process.

• Budget Management

Expense Tracking: Monitor and control the sales department's budget and expenses.

Resource Allocation: Ensure resources are allocated efficiently to meet sales targets.

• Sales Incentive Programs

Designing Incentives: Develop and manage sales compensation plans and incentive programs.

Performance Reviews: Conduct regular performance reviews and adjust incentive plans as needed.

• Customer Relationship Management

Customer Feedback: Gather and analyze customer feedback to improve sales strategies.

Customer Retention: Develop strategies to improve customer retention and satisfaction.

• Compliance and Documentation

Regulatory Compliance: Ensure all sales activities comply with industry regulations and company policies.

Documentation: Create and maintain accurate records of sales process activities and customer interactions.

• Innovation and Continuous Improvement

Market Research: Stay updated on market trends and competitors' activities.

Implementing Best Practices: Introduce and enforce best practices in sales operations.

Innovation: Introduce new tools, technologies, and methodologies to enhance sales operations.

• Call/visit customers in a regular basis to understand its business, processes and build solid relationships and send the leads to external sales people as a marketing dispatcher through C4C
• Work to achieve 100% connected machines in the compressor room and make sure that customers are registered in Smartlink
• Manage customer engagement with Smartlink (licenses, connectivity, registration, etc)
• Work to achieve 100% serviced machines in the compressor room
• Find new business opportunities (optimizers, licenses, Airnet, Airscan, Energy recovery, Comp
• Services etc.), upselling, cross selling and climbing the service ladder
• Increase the customer satisfaction and NPS levels
• Contact customers and take feedbacks and define corrective actions and advise to customer
• Use C4C to manage calls, leads, opportunities, customer base and activities
• Work together with the sales engineers, building customer-oriented proposals
• Coordinate and work together with operations, marketing and other related departments
• Follow up all contracts over the lifetime, making sure that we are delivering what was promised and that customers can see the value of our solutions
• Make sure that Atlas Copco stays as 'first in mind, first in choice' for all contracted customers
• Work in the annual price adjustments with customers, making sure that we keep/increase the projected profitability
• Be the main contact for questions and inquiries (removing this responsibility from the sales engineers).

• Recruitment and People

Develop and maintain a competent team through recruitment, training, coaching and establish clear goals

• Daily Ops: Plan, direct and supervise the workflow of the team
• Provide Support:

Customer Service Reps when responding to customer inquiries and handling issues relating to customer orders

• Sales Support
• Customer Service:

Ensure Customer Service Reps provide complete, accurate, timely and professional service to customers at all times, resolving order issues, inventory requests, shipping and delays

• Reports:

Review data and prepare reports of customer service activities

• Partnership:

Liaises with Distributors, Manufacturing, Purchasing, Engineering, Quality Assurance, Sales and Shipping to ensure positive customer outcome

• Accounting/Invoicing:

Ensure Orders and Quotes are processed correctly, ensure timely and accurate billing

• Process Improvement:

Ensure documentation is available for all processes - Standard Operating Procedures, Process Maps and Work Instructions

• Methodology:

Approach opportunities with DMAIC process improvement methodology and engage necessary participants in driving results

• Data:

Build and analyze data/reports to drive data driven improvements

• Workshops:

Lead and implement several workshops process improvement related

• Transition Management:

Support Transitions with solid methodology and organization

• Foundation and growth:

Create a solid foundation for process stability, productivity improvement and customer experience enhancement

• Quality Check:

Part of the team who created, build and implemented the Quality check process and manual

• Training:

Mentoring and couching new team members

• Quality checks and reports.

• Provide support to customers, distributors, sales reps/managers and colleagues/partners
• Plan workload
• Escalations
• Logistics
• Process Improvement: Builds and analyzes data/reports to drive data driven improvements
• Identify improvement opportunities
• Lead and deliver less complex projects with tangible savings/benefits
• Closely supports more complex projects
• Billing, Account creation, Disputes, Cash collection
• Training
• Quality check.

• Coordinating sales
• Management of customer data
• Quotations
• Warranties
• Track outstanding sales orders
• Proforma
• Invoices
• New customer Account
• Logistics
• Coordinate with other departments within company, customers and suppliers
• Debit/credit notes due to price changes, sales returns.