Nick Chabaya
Salzburg
Summary
Motivierte und anpassungsfähige Fachkraft, die eine herausfordernde Position sucht, um ihre Fähigkeiten unter Beweis zu stellen und zum Erfolg des Unternehmens beizutragen. Ich bin offen für Neues, lerne gerne täglich dazu und setze mich engagiert für qualitativ hochwertige Ergebnisse ein.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Page
Hotel Sacher Salzburg
07.2022 - Current
- Portia services.
Airline Revenue management and assurance
Kenya Airways Limited
04.2019 - 09.2021
- Duties: Maximize revenue, disruptions handling and ensuring fares captured correctly.
- Achievement: Certification in Airline reservation System (ARD WEB) at Kenya Airways 2018 and Certification in oracle
Customer excellence centre agent
Kenya Airways Limited
09.2018 - 03.2019
- Managing outbound and inbound calls, Corporate and VIP reservation, World-wide agents support and handling delayed luggage enquiries
Senior Travel consultant
Shiva travels ltd
01.2013 - 08.2018
- Develop customer retention strategies, providing information for travel requirements, Reservations using Galileo and Amadeus GDS and record filling.
- Achievement: Certification in Amadeus Reservation system 2013 & Certification in Galileo Reservation System 2014.
Education
Master - Betriebswirtschaft :Finanz (berufsbegleitend)
FH Salzburg University
06-2027
Bachelor - Innovation in Tourism Management
FH Salzburg University
Austria06.2025
Certificate - Teacher Training program
Tourism Schools Klessheim
Austria06.2022
Diploma - Tourism management
Tourism School Klessheim
Salzburg, Austria06.2022
Higher diploma - Travel & tourism consultancy
Aviation college
Nairobi, Kenya09.2014
Diploma - Travel & Tourism foundation
Nairobi aviation college
Kisumu, Kenya12.2013
Kenya Certificate of Secondary Education (KCSE) - O levels
Gavudunyi Secondary School
Vihiga, Kenya11.2021
Skills
- Languages: English, German (B2), Swahili, Luhya, and French (A1)
- Communication: Excellent interpersonal and client service skills from experience as a senior travel consultant and airline support agent
- Leadership: Served as acting team leader at Kenya Airways call centre, managing 30 people per shift
- Job Skills: Strong relationship-building, problem-solving, teamwork, and analytical abilities
- Entrepreneurship: Certified by Digital Opportunity Trust (DOT)
- Other Certifications: German certification, QuickBooks and Fire Marshal training
Certification
- Driving licence:
- BCD
Timeline
Page
Hotel Sacher Salzburg
07.2022 - Current
Airline Revenue management and assurance
Kenya Airways Limited
04.2019 - 09.2021
Customer excellence centre agent
Kenya Airways Limited
09.2018 - 03.2019
Senior Travel consultant
Shiva travels ltd
01.2013 - 08.2018
Certificate - Teacher Training program
Tourism Schools Klessheim
Higher diploma - Travel & tourism consultancy
Aviation college
Diploma - Travel & Tourism foundation
Nairobi aviation college
Master - Betriebswirtschaft :Finanz (berufsbegleitend)
FH Salzburg University
Bachelor - Innovation in Tourism Management
FH Salzburg University
Diploma - Tourism management
Tourism School Klessheim
Kenya Certificate of Secondary Education (KCSE) - O levels
Gavudunyi Secondary School
Hobbies
Travelling, Reading and Watching Geographic Channels and movies, Training.