Nikolaos Triantafyllou

• Resolved customer issues quickly to close deals and boost client satisfaction.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Evaluated performance against goals and implemented appropriate development plans.

Team leader of 7 people, including Sales Representative, Sales

Engineers for Retail and Wet Systems Sales for all of Greece.

• Driving annual marketing & key initiatives , sales targets, credit control & budget allocation including products launch, seasonal campaigns, promotions and in‑store activities.

My team:

• 5 sales representative are responsible for up to 500 stores (DIY Chains, Builders Merchant, Paintshops).
• 2 wet systems sales engineers are responsible for direct sales(Etics‑Plasters‑Floors‑Ready Mix) for Private Investors, Main Contractors, Sub Contractors, Private End Users, Project Engineers, Plasterer,Facade Contractor and Painter.
• Created and implemented employee monthly action plans to increase sales and customer loyalty
• Analyzed sales data to identify trends and areas for growth, implementing targeted initiatives to capitalize on these opportunities
• Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction

Coordinate 3 sales engineers for direct wet systems sales
( Etics -Plasters-Floors-Ready Mix) for Private Investors, Main Contractors, Sub Contractors, Private End Users, Project Engineers, Plasterer, Facade Contractor and Painter.

• Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers
• Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance
• Prepared pricing strategies for current customers to enhance sales and increase profitability
• Evaluated industry trends and competitor strategies to identify new opportunities for growth and expansion within the market
• Created documents recommended courses of actions to assist upper management in complex decision-making issues
• Created effective marketing and trade show material to educate and engage prospective clients in [Product or Service] offerings

• Responsible for Technical and Commercial Support for big customers accounts.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Technical Specifications
  

• Training and Demonstration technician for Greece, Middle East and India
• Maintained quality assurance and customer satisfaction objectives.
• Completed job reports and logs immediately following service calls.
• Tested components and systems to evaluate performance and identify concerns.
• Mentored junior technicians in maintenance, repair, and reporting duties about cement boards.

• Store manager with full responsibilities in sales strategy, marketing plan and credit control policy.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Warehouse Manager with full responsibilities of stock, material
  procurement and supplies