Summary
Overview
Work history
Education
Skills
Certification
Languages
Soft Skills
Timeline
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Nina Bolfa

Nina Bolfa

Vienna

Summary

I specialize in delivering exceptional customer service. I expertly handle high-volume inquiries, resolve customer issues, and guarantee satisfaction. With strong communication and problem-solving skills, I significantly enhance the customer experience and strongly uphold the company's reputation.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Customer Success Manager

EXTOLE
Remote, USA
10.2021 - 02.2024
  • Managed 35+ client accounts, boosting referral revenue through customized strategies and market expertise
  • Designed and implemented referral programs, resulting in conversion rate increase from 0.6% to 3% within one year
  • Enhanced client ROI by 622%, increasing referral revenue from $17,542 to $126,763 through strategic growth initiatives and A/B testing
  • Delivered exceptional customer service, resolving client issues promptly to enhance satisfaction and retention rates
  • Spearheaded data-driven marketing campaigns that improved consumer behavior insights and overall campaign ROI

Affiliate Partnerships Manager

SLASH.COM
Remote, United Kingdom
12.2020 - 07.2021
  • Oversaw key partnerships across Europe, increasing affiliate program participation through strategic negotiation and onboarding
  • Focused on the German market, leveraging SEMrush, Ahrefs, and SimilarWeb for competitor analysis, contributing to 10% increase in affiliate conversions
  • Expanded the company's portfolio by onboarding 500+ top European brands within 8 months

Customer Care Associate

Stefanini
Remote, USA
02.2020 - 01.2021
  • Handled 75+ daily IT service calls during critical server migration, ensuring operational continuity for Linde and Praxair
  • Improved system reliability and user satisfaction by delivering effective problem-solving and customer service
  • Provided training on new software systems, reducing user downtime by 30% during transitions

Sales Representative

SovaMax
Chisinau, Republic of Moldova
08.2019 - 01.2020
  • Executed 120+ cold calls daily, demonstrating persistence and effective time management
  • Built strong relationships with American business customers, enhancing trust and collaboration
  • Promoted sustainable business practices by advocating for the redistribution of surplus goods

Education

Bachelor's Degree - International Relations and Political Science

USEM
Chisinau
09.2013 - 06.2016

Skills

  • Zendesk
  • Jira
  • ServiceNow
  • Excel
  • Tableau
  • SEMrush
  • SimilarWeb
  • Google Suite
  • Slack
  • Familiarity with SaaS platforms
  • Technical troubleshooting
  • Performance reporting

Certification

  • Zendesk Customer Service Professional Certificate, 11/01/24
  • Introduction to Prompt Engineering, IBM (edX), 07/01/24

Languages

English
Fluent
Russian
Native
Romanian
Native
German
Upper intermediate

Soft Skills

  • Communication: Delivered timely resolutions to client issues, maintaining a 90%+ satisfaction rate across multiple accounts.
  • Leadership: Directed cross-functional teams to design referral programs, achieving a 622% ROI increase.
  • Problem-solving: Redesigned client onboarding processes to reduce implementation time by 20%.

Timeline

Customer Success Manager

EXTOLE
10.2021 - 02.2024

Affiliate Partnerships Manager

SLASH.COM
12.2020 - 07.2021

Customer Care Associate

Stefanini
02.2020 - 01.2021

Sales Representative

SovaMax
08.2019 - 01.2020

Bachelor's Degree - International Relations and Political Science

USEM
09.2013 - 06.2016

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Nina Bolfa