Okhimanlai Bataa
Life time explorer
Innsbruck,6
Summary
I am interested in working with high productivity in accordance with my school hours, and as i mentioned before, i have experience working in hospitality services, I am very quick to learn and very productive. Also, my personal perspective is to take the initiative without waiting for someone else, therefore i can work colleagues together as a whole team.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Hotel Waiter
Grauer Bär Hotel
Innsbruck, Austria
06.2024 - Current
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
CSO
CallPro LLC
Ulaanbaatar
12.2019 - 04.2024
- Collaborated with senior leadership to develop effective emergency response plans, increasing overall organizational preparedness.
- Streamlined communication processes between departments, ensuring efficient incident response and management.
- Improved company security measures by implementing innovative risk assessment strategies and policies.
- Conducted thorough investigations on security incidents, leading to improved prevention strategies and minimized losses.
Sales Agent
Sixt Rent A Car
Ulaanbaatar
07.2018 - 11.2019
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Receptionist
Shangri La Hotel
Ulaanbaatar
06.2016 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
MBA - Strategic Management And Data Analytics
University of Innsbruck
Innsbruck, Austria 10.2024 - 12.2026
Bachelor of Science - International Business Management
Mongolia International University
Ulaanbaatar 06.2014 - 07.2018
Skills
Cleanliness
Multi-tasking skills
Guest Relations
Call reception
Effective Communication
Teamwork and Collaboration
Time management abilities
Active Listening
Excellent Communication
Warm and Friendly
Self Motivation
Languages
English
Advanced (C1)
German
Elementary (A2)
Mongolian
Bilingual or Proficient (C2)
Russian
Upper intermediate (B2)
Quote
If you wanna go fast, go alone
If you wanna go far, go together
Celine Dion
Timeline
MBA - Strategic Management And Data Analytics
University of Innsbruck
10.2024 - 12.2026
Hotel Waiter
Grauer Bär Hotel
06.2024 - Current
CSO
CallPro LLC
12.2019 - 04.2024
Sales Agent
Sixt Rent A Car
07.2018 - 11.2019
Receptionist
Shangri La Hotel
06.2016 - 06.2018
Bachelor of Science - International Business Management
Mongolia International University
06.2014 - 07.2018