Omer Yomi

• Serve as the lead point of contact for all customer account management matters

• Build and maintain strong, long-lasting client relationships

• Negotiate contracts and close agreements to maximize profits

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Prepare reports on account status

• Collaborate with sales team to identify and grow opportunities within territory

• Assist with challenging client requests or issue escalations as needed

• Handle complex customer LinkedIn Learning escalations in partnership with Sales, Technical Consultants, Engineering and proactively engage customers and members on the platform.

• Teach customers "how to fish": problem solving, customer education, adding value in all interactions.

• Take part to global projects to improve operational efficiency and deliver consistent customer satisfaction.

• Research, process, and answer customers’ requests for the French and English-speaking markets.

• Provide insightful admin support to LinkedIn Learning administrators and end users ▪ Help users make the most out of their e-learning experience.

• Participate in peer interviews for new hires ▪ Boost new hires performance through shadowing.

• Lead quiz sessions during our EMEA/EPAC huddles to make sure the team is on page with product updates and processes.

Embrace (ERG) leadership team member

• Provides assistance and support to the sales team by responding to customer inquiries.

• processing orders and maintaining sales-related databases.

• Review pending orders and specific customers requests to ensure excellent customer service and customer experience

• Suggest sales process improvements

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems.

• Provide data and guides to help the sales team.

• Manage sales tracking tools and report on important information.

• Answers incoming calls, chats and emails from customers

• Establishes trust

• Assists customers with solving problems

• Reports common product and service complaints.

• Helps customers make use of different features.

• Records complaints and feedback

After moving to Austria. Between August 2017 - May 2018, I was doing german courses. The language was important and I actively worked on improving my German language skills through targeted self-study, utilizing language learning apps, online courses, and instructional materials.

This intensive learning period did not only elevate my German proficiency to a solid level, granting me the ability to communicate effectively in German. but also allowed me to progress with my Bachelor study in Applied Foreign Languages for Administration and Management.

• · Quality and Safety Compliance: Ensure strict adherence to product quality standards and workplace safety protocols.
• · Quality Control: Perform regular quality control checks to identify and address any deviations from quality standards.
• · Cleaning and Maintenance Support: Assist in cleaning activities and provide support for routine maintenance and repairs of production equipment.
• · Efficiency Enhancement: Collaborate with the production team to identify opportunities for improving operational efficiency and contribute to continuous improvement initiatives.
• · Documentation: Maintain accurate records of production activities, quality checks, and any issues encountered during the production process.
• · Communication: Communicate effectively with team members, supervisors, and other relevant stakeholders to ensure smooth production operations.

• Answers incoming calls, chats and emails from customers

• Establishes trust

• Assists customers with solving problems

• Reports common product and service complaints.

• Helps customers make use of different features.

• Records complaints and feedback

• Review and respond to escalated customer complaints (escalated by Customer/Business partners or Customer Service Representative)

• Respond to routine compliance-related questions, (escalate any complex or high-risk matters) • Provide complaint reporting, assist with root cause analysis, and prepare recommendations regarding training needs based on complaint analysis.

• Extract and analyse annual loan data from database.

• Perform other functions as may be assigned by management.

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

• Gather customer’s information and determine the issue by evaluating and analysing the symptoms.

• Diagnose and resolve technical hardware and software issues.

• Research required information using available resources.

• Follow standard processes and procedures.

• Identify and escalate priority issues per Client specifications.

• Redirect problems to appropriate resource.

• Accurately process and record call transactions using a computer and designated tracking software.

• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.

• Follow up and make scheduled call backs to customers where necessary.

• Stay current with system information, changes, and updates.