Orbin Fabian Enamorado
Customer Care Representative
La Ceiba
Summary
Dynamic Customer Care Coordinator with a proven track record at Omega XL, enhancing customer satisfaction through first call resolution and strong organizational skills. Expert in analyzing data to drive retention strategies, while building lasting relationships. Recognized for patience and composure in high-pressure situations, consistently delivering exceptional service and support.
Overview
14
14
years of professional experience
Work History
Customer Care Coordinator
Omega XL by Great Health Works
09.2020 - 02.2025
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assisted call-in customers with questions and orders.
- Took ownership of customers issues to follow problems through to resolution.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Retention Specialist
United Healthcare Group
12.2015 - 03.2020
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
- Built constructive customer relationships to improve loyalty and recommendations.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
Customer Service Executive
Comcast, Xfinity
02.2011 - 08.2015
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
Education
High School Diploma -
Santa Teresa Bilingual School
La Ceiba 05.2001 -
Skills
First call resolution
Patience and composure
Data entry proficiency
Strong organization
Sales support
Strong leadership
Timeline
Customer Care Coordinator
Omega XL by Great Health Works
09.2020 - 02.2025
Retention Specialist
United Healthcare Group
12.2015 - 03.2020
Customer Service Executive
Comcast, Xfinity
02.2011 - 08.2015
High School Diploma -
Santa Teresa Bilingual School
05.2001 -
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