Orsolya Katalin Markozy

• Drive and manage various sourcing and contracting projects of low or medium complexity
• Identify value levers and opportunities to maximize value for BP in the marketplace
• Define approach to market and develop source selection criteria based on the business priorities and requirement
• Maintain accurate, up-to-date documentation of supply chain processes for reliable reference
• Develop Sourcing strategy in accordance with the respective Category strategy with guidance from new senior team members if required
• Manage and coordinate the supplier selection process to ensure the most ideal option is chosen
• Negotiate and agree on relevant contract terms with suppliers
• Develop and modify contract content based on templates and manage the approval process
• Taking a professional and disciplined approach to working with suppliers, to ensure transparency, consistency and fairness
• Generate reports (status, summary etc.) and analyze data depending on the project requirements
• Take an innovative approach and support/lead continuous process improvement initiatives
• Daily contact with selected suppliers for requesting quotations, then analyzing and processing the proposals
• Utilize data analytics to identify and resolve supply chain issues and improve overall performance
• Implement best practices and process improvements to boost supply chain performance

• Identified and resolved problems through root cause analysis and research
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions
• Recommended process improvements to continually identify, analyze and fix constraints and challenges
• Queried databases for information needed for report processing
• P2P Internal Access Management and maintenance support
• Strong interactivity with assigned Business Units, customers as well as contact with outsourced service providers and Business Facing Financials
• Delivery of the end User Training & on-going business training capability
• Coordinate and conduct User Acceptance Tests and Regression Tests (incl. managing communication with the Solution Teams)
• 1st level P2P and technical support to end users in SRM
• Resolution of invoice queries

• Followed all company policies and procedures to deliver quality work
• Listened and responded to internal customer requests and forwarded necessary information to superiors
• Interpreted clients' needs and introduced services to fit specific requirements
• Daily check-up and execution of tasks such as screensharing sessions or sending out supporting documents
• Weekly reporting
• Maintaining up to date procedures and manuals as per ISO requirements
• Dispatching cases in Salesforce Lightning
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs
• Collaborated with internal departments
• Created and delivered presentations to internal and external stakeholders to showcase work
• Developed and implemented systems to track customer feedback and satisfaction
• Optimized customer experience by delivering superior services and effectively troubleshooting issues
• Collected, arranged, and input information into database system
• Evaluated customer needs and feedback to drive product and service improvements
• Conducted regular reviews of operations and identified areas for improvement
• Developed effective improvement plans in alignment with goals and specifications

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
• Supervised team members to confirm compliance with set procedures and quality requirements
• Built strong relationships with customers through positive attitude and attentive response
• Worked with team to identify areas of improvement and devised solutions based on findings
• Successfully enhanced customer response strategies
• Managed overall customer service functionality to boost productivity and efficiency
• Helped the team streamline their processes, create more consistency in their work, and improve the quality of their service in order to demonstrate commitment to maximizing customer service and satisfaction
• Detected shortcomings and discrepancies in the working process and analyzing the viable solutions to deliver Q sales target for customers
• By pushing for the corrective actions to mitigate risk and explore and execute pull-in opportunities I aimed to simplify customer order entry process
• Made action orientated decisions. I thus resolved problems by clarifying issues

● Solution implementation

● Escalated unresolved problems