Owen Okosun
Cook
Wien
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Call Center Agent
Wedify
Vienna
2022.01 - 2022.03
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
Receptionist
Casino Austria
vienna
2022.08 - 2023.02
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Screened visitors and issued badges to maintain safety and security.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Museum Assistant
Tricjkymindmuseum
Vienna
2021.08 - 2021.10
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Steward
Don Boardservice
Vienna
2019.01 - 2019.08
- Stepped into additional roles during busy times to boost coverage of important stations.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Documented kitchen inventory by reviewing stock and counting items.
- Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
Financial Advisor
FG Investment Consulting GmbH
Vienna
2018.09 - 2019.01
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Facilitated new client onboarding process and investment account setup.
Catering Servicemitarbeiter
Roses Kitchen
Dallas
2016.11 - 2017.04
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Improved operations through consistent hard work and dedication.
Kindergarten Assistant
Kinderkompetenzzentrum Therapie Institut Keil
Vienna
2016.06 - 2016.09
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Instructed children between ages 4 and 5 on mathematical basics.
- Monitored student classroom and outdoors activities to promote student safety.
- Integrated outdoor education into lesson plans.
- Community Service
Cook
Bemuderbräu
Vienna
2014.09 - 2015.08
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Apprentice Cook
Bremuderbräu
Austria
2011.09 - 2014.06
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Identified inefficiencies leading to improved productivity.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Education
GED -
New Era Highschool
Dallas Texas 2016.08 - 2017.05
Skills
Security awareness
im an athlete and a musician
I started playing football in the kindergarten and learned how to play the drum's at a high level at the age of 8. I spend the most of my free time today, listening to music and maybe writing some songs. If that is not the case, I workout 3-4 times a week. My motivation is always to be at my best when I play football.
Timeline
Receptionist
Casino Austria
2022.08 - 2023.02
Call Center Agent
Wedify
2022.01 - 2022.03
Museum Assistant
Tricjkymindmuseum
2021.08 - 2021.10
Steward
Don Boardservice
2019.01 - 2019.08
Financial Advisor
FG Investment Consulting GmbH
2018.09 - 2019.01
Catering Servicemitarbeiter
Roses Kitchen
2016.11 - 2017.04
GED -
New Era Highschool
2016.08 - 2017.05
Kindergarten Assistant
Kinderkompetenzzentrum Therapie Institut Keil
2016.06 - 2016.09
Cook
Bemuderbräu
2014.09 - 2015.08
Apprentice Cook
Bremuderbräu
2011.09 - 2014.06
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