Passent Mohamed Fouad Aboharga
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Senior Digital Customer Service
Hapag-Lloyd Turkey
03.2022 - Current
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Responded to customer inquiries and provided accurate information about products and services
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Researched customer inquiries to provide accurate and up-to-date information.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted available products and services to customers during service, account management, and order calls.
- Implemented and developed customer service training processes.
Senior Customer Service Documentation
Hapag, Lloyd
07.2015 - 07.2018
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created, prepared, and delivered reports to various departments.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Ensure that all requests are carried out to the pre-set service levels and standard procedures in a timely manner and in line with the clients' instruction as well as corporate standards
- Developed and maintained courteous and effective working relationships.
- Support Sales and Operation Department by performing a wide range of clerical and administrative functions
- Assist in monitoring and processing daily freight movements ensuring the correct paperwork are in place
- Security manifests submission : EU-AIS “European Custom” CA ACI “Canadian Custom, US AMS “US Custom
- Handling COD cases ,Re-export shipments,Return shipments ..
- Accomplished multiple tasks within established timeframes
Customer Service Specialist
Hapag-Lloyd
07.2012 - 12.2014
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Issuing B/L drafts and handling customer requests
- Following vessel allocation along with other departments
- Handling and processing Export Correspondences
- Follow up with Customers schedule updates
- Preparing vessel loading lists and vessel manifest
Import Customer Service and Documentation Coordinator
Al Magd Import and Export Company
01.2010 - 06.2012
- Searching best offers for frozen food among suppliers
- Comparing prices and reporting best offers to negotiate with the GM
- Contact suppliers and confirm the order
- Preparing sanitary approvals
- Confirming shipment's documents and certificates with supplier
- Preparing Clearance papers for the import shipments
- Tracing containers and concerned documents arrival
- Following up with clearance office until releasing cargo and storing in warehouses
Education
Bachelor's Degree - Accounting Department
Faculty of Commerce
Alexanderia2008
High School Diploma -
Riyada Language School
Alexandria2004
Skills
- Microsoft Office (PowerPoint, Word, Excel and Outlook)
- ICDL Certificate from Alexandria University
- Customer excellence
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- High-Quality Customer Service
- Problem-Solving Ability
Timeline
Senior Digital Customer Service
Hapag-Lloyd Turkey
03.2022 - Current
Senior Customer Service Documentation
Hapag, Lloyd
07.2015 - 07.2018
Customer Service Specialist
Hapag-Lloyd
07.2012 - 12.2014
Import Customer Service and Documentation Coordinator
Al Magd Import and Export Company
01.2010 - 06.2012
Bachelor's Degree - Accounting Department
Faculty of Commerce
High School Diploma -
Riyada Language School
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