Experienced public-sector professional with 20 years in eligibility assessment, audit-style review, process control, and client-oriented administration, plus leadership experience in youth work and program coordination. Analytical, reliable, and quality-focused, with a strong background in legal compliance, documentation review, structured decision-making, and cross-functional collaboration.
Übersicht
1
1
Certification
8
8
years of post-secondary education
24
24
years of professional experience
Berufserfahrung
Federal Institute for Quality Assurance in the Austrian School System (IQS)
Salzburg
2025.01 - 2026.06
Management of school testing for PISA, PIRLS, and IKM+ calibration.
Responsible for standardized administration, result monitoring, database handling, and presentation of findings.
This role requires strict adherence to testing rules, discreet participant handling, and precise quality control.
Stadtgemeinde Laakirchen
Laakirchen
2025.01 - 2026.06
Lead and coordinate youth work and institutional supervision.
Manage streetwork and youth-center staff, evaluate previous programs, and support future planning.
In 2025-2026, coordinated a prevention project with municipality police, private security, youth services, and Streetwork Gmunden to improve safety around school and youth-center access.
In summer 2026, leading the youth project 'JES,' with around 300 activities, workshops, and social-learning opportunities for young people aged 13-17.
Österreichische Gesundheitskasse (ÖGK)
St. Pölten
2003.01 - 2025.01
Held roles in eligibility assessment and process management.
Reviewed documentation, determined entitlement to benefits and services, supported clients with guidance on claims and coverage, and contributed to quality management, compliance, and audit-oriented process evaluation.
Coffee Specialist and Trainer
Nespresso Austria
Vienna
2002.01 - 2003.01
Worked as coffee specialist and trainer in customer service, product consultation, onboarding, and resolution, with responsibility for service quality and team support.
Ausbildung
Master's Program - Sociology: Social and Political Theory
University of Innsbruck
2023.01 - 2025.01
Bachelor's Program - Political Science
University of Innsbruck
2021.01 - 2024.01
Bachelor of Arts - Sociology
University of Innsbruck
2020.01 - 2023.01
Managment Basics -
Management Center Innsbruck
Innsbruck
2012 - 2012.01
Kompetenzen
Microsoft Office
R
STATA
SPSS
CorelDRAW
Adobe InDesign
Adobe Photoshop
Python
Conflict management
Network building
Team leadership
Support-oriented communication
Structured documentation
Public-service administration
Begeisterungsfähigkeit
Entscheidungsfähigkeit
Motivation und Ausdauer
Kritik- und Konfliktfähigkeit
Hobbys
Travel
Reading
Education
International cuisine
Music
Sports
Sprachen
Deutsch
Muttersprache
Englisch
Fließend (C2)
C2
Französisch
Grundlagen (A2)
A2
Slowakisch
Anfänger (A1)
A1
Zertifizierung
Reporting and contribution authority in the social security system
Austrian accident insurance
Financing of the Austrian social security system
Zeitleiste
Federal Institute for Quality Assurance in the Austrian School System (IQS)
2025.01 - 2026.06
Stadtgemeinde Laakirchen
2025.01 - 2026.06
Master's Program - Sociology: Social and Political Theory