Philipp Kulbatskiy

IT Support Technician

Berlin

Overview

years of professional experience

04.2023 - Current

Software installation and OS Image Deployment
Troubleshooting desktop computers and laptops
Troubleshooting Office 2010, MS Outlook & Office 365
Troubleshooting Application Software and Network Printer.
Configure and maintain Cisco access switch and core switch, keep local area network connection.
Configure and monitor Cisco router, ensure corporation internet access and wide area network connection.
Installing windows 10 operating systems, drivers, required software packages and tools in office computers, troubleshooting and maintenance.
Installing windows 10/8//7/Vista/XP operating systems, drivers, required software packages and tools in the students' computer lab, troubleshooting and maintenance.
Configure and maintain Cisco firewall, security settings based on users and applications, ensure corporation network security.
Being responsible for all the IT related activities within the premises by monitoring, troubleshooting & maintenance of LANs including router and switch configurations, printer & fax machines configurations.
Network troubleshooting, resolve network-down issues in time, problem analysis and provide solutions, ensure both office network and production network connection.
Setting up IT Infrastructure, configure HP blade physical servers and VMware vSphere platform, configure virtual machines of Microsoft windows.
Release IT technical documents, document IT device inventory and configuration files. Change request management.

01.2022 - 01.2023

Set up accounts and passwords for specific users with authorization to access networks.
Established customized software infrastructures and installed server hardware.
Assisted with the maintenance and monitoring of all data communications systems.
Installed LANs and WANs and established Intranet and Internet access.
Ensured that all systems complied with applicable industry standards.
Implemented security procedures to monitor network usage and security.
Supported network and computing infrastructures.
Responded to reports of network problems.
Onboarding and off-boarding for the new employees.
Customer queries on-spot resolution.
Obligations to maintain the functionality of workstations.
Peripherals such as printers, docking stations and network devices.
Service now ticketing system experience, Problem tickets and change tasks resolution of incidents according to SLA.
Take action to ensure goals are met within established safety and quality procedures, correct malfunctions, and ensure services are delivered proactively.
Install and test new versions, investigate and coordinate resolution of potential and actual service issues.
Troubleshoot and resolve software issues reported to the help desk system.
Development, monitoring and maintenance of computer systems and networks.

01.2021 - 01.2022

Supported the administration of servers, server clusters, and related equipment.
Managed email, set up spam controls, and ensured that virus protection was up-to-date.
Ensured that all key internal networks were operating efficiently.
Retrieved lost or forgotten passwords for authorized users.
Periodically assisted with help desk operations.
Installed and maintained various network services and related equipment and devices.
Oversaw software security procedures and restored protocols.
Hardware installation and maintenance.
Switches, routers, printers and other office appliances setup.
Software deployment and troubleshooting.
Password resets and account unlock.
Email configuration and troubleshooting.
Data backup and restoration.
Computer systems and networks maintenance.
Analyze, evaluate, and either resolve or escalate incoming IT support requests.

Operating system support

04.2023 - Current

01.2022 - 01.2023

01.2021 - 01.2022