Predrag Bogdanovic
Customer Service Representative
Negotin,Borski Okrug
Summary
Dynamic customer care professional with extensive experience at Transcom Worldwide, excelling in complaint handling and escalation management. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Recognized for maintaining high service quality while managing high call volumes, fostering brand loyalty and ensuring seamless customer experiences.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Customer Care Agent
Transcom Worldwide
06.2023 - Current
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Managed high call volume while maintaining exceptional service quality for all customers.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
Front Office Supervisor
Arosa River Cruises
03.2020 - 01.2023
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Receptionist
Arosa River Cruises
03.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Night Auditor
Arosa River Cruises
04.2016 - 03.2018
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
Restaurant Steward
Arosa River Cruises
04.2015 - 04.2016
- Enhanced customer satisfaction by providing excellent service and maintaining a clean dining environment.
- Aided event coordination efforts by setting up banquet halls according to specific guidelines while ensuring an attractive presentation for guests.
- Supported revenue growth initiatives by actively promoting special events, discounts, or menu promotions to regular diners during their visits.
- Strengthened teamwork among staff members by actively participating in training sessions, offering guidance when needed, and sharing best practices for efficient service delivery.
Assistant Waiter
Celebrity Cruises
2013 - 10.2013
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Addressed customer concerns quickly and effectively, resolving issues to maintain positive relationships.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Supported waitstaff by promptly clearing plates, refilling drinks, and attending to any additional requests from guests.
Education
High School Diploma -
04.2001 -
Skills
Appointment scheduling
CRM software
Escalation management
Payment processing
Complaint handling
Call center experience
Language proficiency
Customer relations
Adaptability and flexibility
Active listening
Multitasking and organization
Documentation and reporting
Phone etiquette
Timeline
Customer Care Agent - Transcom Worldwide
06.2023 - Current
Front Office Supervisor - Arosa River Cruises
03.2020 - 01.2023
Receptionist - Arosa River Cruises
03.2018 - 03.2020
Night Auditor - Arosa River Cruises
04.2016 - 03.2018
Restaurant Steward - Arosa River Cruises
04.2015 - 04.2016
Gimnazija - High School Diploma,
04.2001 -
Assistant Waiter - Celebrity Cruises
2013 - 10.2013