Rachel Coltart
Summary
A conscientious and professional individual with extensive experience in administration, receptionist work, and public relations. Passionate about delivering excellent administration support and providing outstanding customer service. Exceptional communication and listening skills enable successful interactions with clients and other agencies, both in person and over the phone, fostering strong relationships within and outside of the working environment.
Thrives in a team setting while also demonstrating the ability to work independently and meet deadlines.
Previous experience in an administrative role within a healthcare setting has equipped me to handle clients experiencing a range of emotions, such as upset, anger, or frustration.
As an enthusiastic, hardworking, and self-motivated individual, I am confident that my experience would greatly contribute to the team's success.
Overview
9
9
years of professional experience
Work History
Assistant to Gamekeeper
Liechtenstein Private Family Estate
07.2023 - Current
- Assisting with daily management of 10,000 pheasants, alongside conservation efforts for English grey partridge
- Including feeding, worming, pen and fence maintenance and welfare checks.
- Assisting with shoot days and shoot day prep.
Secretarial Assistant/Clerical Officer
Belford Hospital
07.2022 - 05.2023
- Answered incoming calls whether it be urgent or non-urgent from both patients and colleagues.
- Typing of dictations for consultants.
- Managed discharge paperwork and recorded them efficiently.
- Making of appointments for patients.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Prepped paper note notes for clinics.
- Use of Trakcare, Winscribe, WinVoice, SSTS, MS365 Outlook.
- Use of Word and Excel.
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
- Cover of switchboard when appropriate.
- Dealt with sensitive information such as booking appointments for cancer patients.
- Cover of Radiology admin - booking x-rays, ultrasounds, CTs etc.
- Use of RIS system.
Practice Administrator
Ballachulish Medical Practice
06.2021 - 07.2022
- Answered incoming calls whether it be urgent or non-urgent.
- Making of appointments for patients. C
- Summarising of patients notes to allow the practice to go paperless.
- Typing dictations for referrals.
- Processed prescriptions.
- Dealt with incoming mail and emails and passed them on to the appropriate person in a timely manner.
- Some aspects of IT work such as printer problems/computer problems.
- Use of EMIS and Docman programmes.
- Dealt with incoming insurance reports and medical records requests.
- Initiated Recalls for patients.
Practice Administrator
Aviemore Medical Practice
05.2019 - 03.2021
- Greeted patients at the front desk and dealt with all types of enquiries.
- Answered incoming calls whether it be urgent or non-urgent.
- Making of appointments for patients.
- Summarising of patients notes to allow the practice to go paper-less
- Typing dictations for referrals.
- Processed prescriptions.
- Dealt with incoming mail and emails and passing them on to the relevant person in a timely matter.
- Some aspects of IT work such as printer problems/computer problems.
- Use of Vison and Docman programmes.
- Centrifuging of blood samples and having them ready to be taken to the hospital laboratory.
- Dealt with incoming insurance reports and medical records requests.
Member Services Assistant
Macdonald Resorts Ltd
05.2017 - 05.2019
- Answered incoming phone calls and emails, and dealt with customer enquires.
- Processed both card and cheque payments.
- Processed ownership transfers.
- Maintained accurate member records by updating account information and tracking transactions diligently.
- Booking of holidays for members.
- Organised travel arrangements for colleagues, both flights and car hire.
- Handled complaints while maintaining a friendly manner and calm, positive demeanor.
- Invoicing of rental bookings.
Student Veterinary Nurse
Johnston & Farrell Veterinary Surgery
08.2015 - 05.2017
- Greeted clients on arrival and dealt with their enquires.
- Answered incoming calls and emails.
- Recorded all necessary documents and correspondence as required.
- Strengthened communication between clients and veterinary staff by relaying pertinent information regarding patient progress updates or changes in treatment plans.
- Dispensed medication whilst keeping stock up to date
- Disposed of clinical waste in the correct manner.
- Assisted the vet during surgeries.
- Promoted a safe and hygienic environment by adhering to strict sanitation protocols, reducing the risk of infection among patients.
- Maintained clinic cleanliness and organisation, contributing to an efficient workspace for all staff
Education
Higher National Certificate - Medical Terminology
University of The Highlands & Islands
Inverness08.2020
High School Grades -
Kingussie High School
Kingussie06.2013
Skills
- Competent in Microsoft Office, Excel, Word and PowerPoint
- Excellent communication skills, both written and verbal
- Highly dependable
- Organised
- Ability to work under pressure
- Flexible and adaptable attitude to work
- Fast Learner
- Relationship Building
- Multitasking Abilities
Hobbies and Interests
Out of work I enjoy spending my time with my husband and our 9 working dogs. I also enjoy going to the local gym, following my training programme and participating in fitness classes such as spinning. In the summer months I enjoy being out in the fresh air, taking in the sun when it eventually decides so show.
References
References are available upon request.
Timeline
Assistant to Gamekeeper
Liechtenstein Private Family Estate
07.2023 - Current
Secretarial Assistant/Clerical Officer
Belford Hospital
07.2022 - 05.2023
Practice Administrator
Ballachulish Medical Practice
06.2021 - 07.2022
Practice Administrator
Aviemore Medical Practice
05.2019 - 03.2021
Member Services Assistant
Macdonald Resorts Ltd
05.2017 - 05.2019
Student Veterinary Nurse
Johnston & Farrell Veterinary Surgery
08.2015 - 05.2017
Higher National Certificate - Medical Terminology
University of The Highlands & Islands
High School Grades -
Kingussie High School
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