Ramona Tomescu
Bucharest
Summary
Motivated contract administrator with a strong background in quality assurance and customer care. Known for an energetic approach and ability to thrive as a team player. Skilled at maintaining composure and delivering results even in high-stress situations. Consistently meets deadlines and achieves goals with precision and efficiency.
Overview
11
11
years of professional experience
Work History
Contract Administrator
Wipro Technologies
08.2024 - Current
- Monitored incoming contracts and service agreements for correct pricing and information.
- Stored and filed contract documents in orderly, organized systems.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
Monitoring Specialist
TOMRA Collection Romania SRL
05.2023 - 08.2024
- Monitoring our recycling machines across Romania and maintain the machines up and running
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Identified issues, analyzed information and provided solutions to different problems.
- Inspected products and services to comply with quality standards.
- Engaged with customers to better understand needs and deliver excellent service.
Quality Coach
Playtika
02.2022 - 05.2023
- Collaborated with team members to achieve target results.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Conducted quality analysis on chats and emails handled by the support team, and came up with feedback and ideas to achieve better results.
- Created reports to measure KPIs and determine what can be further improved.
- Keep up to date, in high detail, with all things related to machine, features, promotions, expected game experience, studio and company practices and procedures.
- Worked closely with the Studio trainer to identify training and development needs and means.
- Contributed to the maintenance and fine tuning of the training documentation.
Customer Support Specialist
Playtika
08.2020 - 02.2022
- Established warm and friendly rapport whilst interacting with customers by email and on live chat.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Stayed current on policies, procedures and standards to offer optimal support.
Customer Support Specialist
Playtika
07.2018 - 11.2018
- Gained experience in this new field
- Resolved queries while learning about the product
- Assisted customers in resolving their issues and properly escalating when necessary
Social Media Editor
Mandarine International SA
02.2017 - 08.2017
- Produced compelling, high-quality content for social media platforms
- Implemented posting schedule, considering web traffic and customer engagement metrics for optimum results.
- Assisted with brainstorming and creating content for all social media pages.
- Generated content calendars to plan consistent stream of new content, scheduling content to reach audience at optimum times.
- Analysed social media metrics regularly, identifying opportunities to optimise social media strategy.
Shop Assistant
New Yorker
10.2015 - 05.2016
- Managed the cash registers
- Keeping the work place clean at all times
- Organised and displayed items in visually appealing manner.
- Liaised with potential customers to determine needs and provide recommendations.
- Kept shelves neat, clean and organised through visual merchandising.
Sales Cashier
Coles Australia
07.2013 - 05.2014
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Once a month I had a "mysterious client" and I had to make sure that any client in our store was satisfied and help them no matter what.
- Maintained neat and clean shop floor and storage areas.
Education
No Degree -
Bucharest University of Foreign Languages
Bucharest RomaniaHigh School Diploma -
Mircea Vulcanescu High School
Bucharest Romania2015
High School Diploma -
South Oakleigh College
Melbourne, Australia2013
Skills
- Problem-Solving
- Inventory Management
- Multilingual
- Knowledge of ServiceNow, LiveChat, Tableau Dashboards, OnePortal, Colorful, CBA, ServiceNow
- Organizational skills
- Communication Skills
- Marketing
- Resourcefulness
- Verbal and written communication
- Customer service
Languages
Romanian
First Language
English
Proficient
C2
Italian
Upper Intermediate
B2
Timeline
Contract Administrator
Wipro Technologies
08.2024 - Current
Monitoring Specialist
TOMRA Collection Romania SRL
05.2023 - 08.2024
Quality Coach
Playtika
02.2022 - 05.2023
Customer Support Specialist
Playtika
08.2020 - 02.2022
Customer Support Specialist
Playtika
07.2018 - 11.2018
Social Media Editor
Mandarine International SA
02.2017 - 08.2017
Shop Assistant
New Yorker
10.2015 - 05.2016
Sales Cashier
Coles Australia
07.2013 - 05.2014
No Degree -
Bucharest University of Foreign Languages
High School Diploma -
Mircea Vulcanescu High School
High School Diploma -
South Oakleigh College
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