REORITA N. BASAS
Vienna
Summary
Detail-oriented Technical Support with extensive experience in telecommunications, retail and customer service. Troubleshoots technical, complex issues with ease and patience. Delivers Tier 1 and 2 support knowledge.
Overview
6
6
years of professional experience
Work History
Tax and Accounting Assistant
MAW United
01.2023 - 05.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
Customer Care Associate IV
ContinuumGlobal
03.2021 - 06.2022
- Provided exceptional service by consistently meeting or exceeding key performance indicators.
Customer Care Associate IV (Chat Support)
Conduent
06.2018 - 12.2019
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
Tax Intern
Philippines Spring Water Resources Inc
12.2017 - 04.2018
- Streamlined tax processes by maintaining organized client files and documentation.
- Organized client tax documents to facilitate quick preparation of tax returns.
Technical Support Representative
Convergys
08.2017 - 11.2017
- On-the-job training/internship during 4th year of being University student
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
Education
Bachelor of Science in information Technology, Tertiary -
Southern Leyte State University
Sogod, Southern LeyteSecondary -
Divisoria National High School
Divisoria, Bontoc, So. LeyteElementary -
Union Elementary School
Union, Bontoc, So. LeyteSkills
- Computer Literate
- Dedicated and Flexible
- Oriented in Microsoft Office Application
- Customer Service
- Administrative Support
- Data Entry
- Strong Communication Skills
Accomplishments
- Supervised team of 12 staff members.
- Achieved Best Performer of the year by acing the Metrics with accuracy and efficiency.
Affiliations
CCSIT WEBMASTERS NEWSLETTER Associate Editor:2016-2017
Personal Information
- Age: 26
- Height: 5'0"
- Weight: 48 kg
- Date of Birth: 10/18/97
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
References
- GERALDINE MANGMANG, 0917-882-2082, CCSIT OJT Coordinator
- Mary Grace Flores, 09453509775, Colleague in Conduent
- Dr. Siegfried Merz, +491772495458, Tax Consultant/Lawyer
Applicant:
REORITA N. BASAS
Languages
Tagalog
Native language
English
Advanced
C1
German
Intermediate
B1
Timeline
Tax and Accounting Assistant
MAW United
01.2023 - 05.2023
Customer Care Associate IV
ContinuumGlobal
03.2021 - 06.2022
Customer Care Associate IV (Chat Support)
Conduent
06.2018 - 12.2019
Tax Intern
Philippines Spring Water Resources Inc
12.2017 - 04.2018
Technical Support Representative
Convergys
08.2017 - 11.2017
Bachelor of Science in information Technology, Tertiary -
Southern Leyte State University
Secondary -
Divisoria National High School
Elementary -
Union Elementary School
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