REYHAN ÇERMAN YEL
Regional Export Operation Manager (Europe&Turkiye) at Apl Logistics
İstanbul
Summary
- Supply Chain Solutions - Logistics Management - Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Regional Export Operation Manager (Europe&Turkiye)
APL Logistics
4 2023 - Current
- Leading the transformation as a key part of EMEA strategy
- Optimising and leading the growth of country operations with a focus on consolidation activities
- Establishing Regional Export Control Tower operations and developing best in class customer solutions to support regional export strategy
- Responsibility of P&L for the financial performance of the country and to drive margin improvement across all products
- Owning key operational metrics: Delivery Time, Service Level Agreements, Continuous Proactivity, and response to the customers
- Managing the continuous customer communication, increasing Customer Service Performance
- Implementing strategic projects within Turkey and aligning on a regional level
- Working closely with other stakeholders in the region and strengthening relationships
Operations Manager
APL Logistics
01.2021 - 03.2023
- Having meetings with the current service providers in case any necessary subject, evaluating their performance and doing rate negotiations with them on quarter or annual base
- Seeking and building relationship with new service providers as per the current customer expectations or potential new business
- Building a good relationship with the customers and manage their expectations
- Supporting Key Account Managers and destination teams in case required
- Proceeding implementation phase on new business and doing follow up after a while to ensure that the team is following its operation smoothly
- Supporting KAM's and sales contacts related RFQ and sales lead in case any potential business
- Retain key talents, key position with succession plan, including development plans for hi-po individuals
- Taking active role for winning new customers based on TR office, Seeking potential business and clients in TR market
- Taking active role at new system model and support technology project initiatives to ensure timely delivery and quality implementations
- Provide training and support to APL Logistics business users and external end users
- Review test scripts, monitor testing progress and participate in UAT&TTT execution as required
- Ensure for the team to meet with agreed internal and external KPI's
- Ensure for the team to follow the period close process on time and accurate
Vendor & Implementation Manager
APL Logistics
04.2019 - 01.2021
Team Leader, APLL Turkey Operations
APL Logistics
09.2006 - 04.2019
- Managing the Key Account customers at origin side
- Making sure customer's all requirements are fulfilled
- Leading the team to achieve all goals and KPIs
- Warehouse management, vendor management, PO management
- Supporting Key Account Managers at destination
- Playing active role in customer's tender periods and business development activities
- Support technology project initiatives to ensure timely delivery and quality implementations
- Provide training and support to APL Logistics business users and external end users
- Review test scripts, monitor testing progress and participate in UAT execution as required
- Communicate with relevant key stakeholders on the ongoing process of key deployment activities
Education
Lisans Derecesi - Dış Ticaret Ve Avrupa Birliği
İstanbul Üniversitesi
Istanbul 10.2001 - 06.2004
Skills
Operations Management
Team Leadership
Strategic Planning
Performance Management
Time Management
Staff Development
Workforce Management
Financial Management
Business Development
Customer Relationship Management (CRM)
Cross-Functional Teamwork
Problem-Solving
Teamwork and Collaboration
Financial records oversight
Certification
- Certificate of Professional Competence for Road Transport Manager
- English proficiency; Advanced
Additional Information
References will be provided upon request
Timeline
Operations Manager
APL Logistics
01.2021 - 03.2023
Vendor & Implementation Manager
APL Logistics
04.2019 - 01.2021
Team Leader, APLL Turkey Operations
APL Logistics
09.2006 - 04.2019
Lisans Derecesi - Dış Ticaret Ve Avrupa Birliği
İstanbul Üniversitesi
10.2001 - 06.2004
Regional Export Operation Manager (Europe&Turkiye)
APL Logistics
4 2023 - Current