Robert Guiler
Vienna,9
Summary
Dynamic individual with hands-on experience in Sales, Marketing, Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Seattle Mariners
04.2024 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Lead Caterer
Veraci Pizza
05.2023 - 07.2024
- Assisted in menu development, offering creative input based on client feedback and industry trends.
- Collaborated with clients to plan and execute successful catering events, tailoring menus to meet specific needs and preferences.
- Implemented new procedures for food preparation, leading to faster turnaround times without sacrificing taste or presentation standards.
- Utilized innovative cooking techniques to produce consistently delicious dishes while adhering to dietary restrictions when necessary.
Lead Chef
Veraci Pizza
06.2022 - 07.2024
- Managed inventory control systems to reduce waste and maintain optimal stock levels for daily operations.
- Continuously improved culinary techniques through professional development opportunities such as workshops, seminars, and industry conferences.
- Demonstrated exceptional leadership skills while supervising a team of chefs and kitchen staff members during peak service hours.
- Organized team-building activities for staff members to promote camaraderie and strengthen workplace relationships.
Gym Receptionist/Sales Associate
Magnuson Athletics Club
08.2023 - 03.2024
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
Customer Service Team Lead
Arena Sports
08.2022 - 03.2024
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
Maintenance Crew Member
Northwest Apartments
06.2021 - 09.2021
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
Education
High School Diploma -
Roosevelt High School
Seattle, Washington06-2022
Associate of Applied Science - Business Focused
North Seattle College
Seattle, Washington08-2024
BBA - Marketing Management And Research
Webster Vienna University
Vienna, Austria06-2026
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Product knowledge
- Professional appearance
Accomplishments
- Supervised team of 16-32 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer complaints which led to customer connections and loyalty.
Affiliations
- Environmental Club-Roosevelt High School
- Clubs Assistant-Student Government-Webster Vienna University
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Food Handler's Card – Various State-Specific Health Departments.
- Washington Driver's License
- Microsoft Office Specialist (MOS) Certification
- Life Scout-Boy Scouts of America
Languages
English
Native language
German
Intermediate
B1
Timeline
Retail Sales Associate
Seattle Mariners
04.2024 - 07.2024
Gym Receptionist/Sales Associate
Magnuson Athletics Club
08.2023 - 03.2024
Lead Caterer
Veraci Pizza
05.2023 - 07.2024
Customer Service Team Lead
Arena Sports
08.2022 - 03.2024
Lead Chef
Veraci Pizza
06.2022 - 07.2024
Maintenance Crew Member
Northwest Apartments
06.2021 - 09.2021
High School Diploma -
Roosevelt High School
Associate of Applied Science - Business Focused
North Seattle College
BBA - Marketing Management And Research
Webster Vienna University
Similar Profiles
Josh AikenJosh Aiken
Account Executive - Membership Sales at Seattle MarinersAccount Executive - Membership Sales at Seattle Mariners
JUSTIN BARNESJUSTIN BARNES
In-Stadium Host at Seattle MarinersIn-Stadium Host at Seattle Mariners
Jolene PerrinoJolene Perrino
Guest Experience Host at Seattle MarinersGuest Experience Host at Seattle Mariners