Robert Kaczmarek
Warsaw
Summary
Experienced Information Technology Manager well-oriented in infrastructure and daily IT operations management. Forward-thinking and strategic leader with 15+ years of experience in retail. Successful at services optimizing, improving processes and managing systems implementation as well as of building positive relationships with internal and external stakeholders.
Overview
28
28
years of professional experience
Work History
IT Senior Manager for DCs Infrastructure
JERONIMO MARTINS POLSKA SA.
03.2022 - Current
- Leading a team of IT professionals in the successful delivery of solutions and daily support for logistic area of the company (1st & 2nd support lines)
- Defining and implementation strategy within IT infrastructure for distribution centers and regional offices (12k+ assets)
- Overseeing user support within handling infrastructure and application incidents/work orders (approx. 3k+ tickets monthly)
- Managing vendor relationships, negotiate contracts, secure cost-effective services in order to maintain high-quality support for organization.
- Development of existing and implementation of new IT solutions for logistics department (on-prem / cloud)
- Preparing and controlling CAPEX/OPEX (15M+ PLN)
- Defining and delivering whole IT infrastructure setup for new DCs and offices (passive & active)
- Cooperation with corporate Global IT Teams within consolidation of vendors and renegotiation contracts to optimize costs.
- Developing and implementing IT policies and procedures, ensuring compliance with organization standards and best practices.
- co-defining and implementation new IT landscape for Biedronka's brand internationalization
IT Support Manager
JERONIMO MARTINS POLSKA SA.
09.2016 - 02.2022
- Managing of IT support area for all users in Distribution Centers in JM PL
- Implementation of new IT services & providing in line with SLA proper work of IT infrastructure, assets & applications
- Acting as IT business partner to internal stakeholders by assessing business needs, adapting technologies to maximise effectiveness of operations, adjustments SLA to expectations
- Preparation and realization according to plan annual IT budget (CAPEX/OPEX)
- Processes & procedures analysis in terms of cost and performance optimization
- Managing vendors performance against Service SLAs
- Managing and executing IT projects according to schedule, scope, and budget
- Identifying issues and weak areas in order to implementation of recovery plans (Problem Management)
- Cooperation with external business partners and IT service providers
Regional IT Manager
JERONIMO MARTINS POLSKA SA.
03.2015 - 08.2016
- Leading on-site IT teams to cover systems continuity in few different locations in Poland (20+ ppl)
- Developing custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- co-defining and start implementing the new IT operational support model
- ServiceDesk tool implementation and IT service catalog co-definition
- Implementation for whole JM location follow me print services (HW & Software)
- Internal IT audits leads and result assessment
- Collaborate and negotiate with vendors, 3rd parties and contractors to secure IT systems and services.
Jr IT Manager / Jr IT Systems Development Manager
JERONIMO MARTINS DYSTRYBUCJA I FARMACJA SP Z O.O.
04.2013 - 02.2015
- Co-defining strategy and organizational structure for new IT department
- IT personnel recruitment, trainings, development.
- Cooperation with central IT department (Portugal, Poland) - single point of contacts between central IT and Hebe business stakeholders.
- Definition and describing IT services related only to Hebe processes (Drugstores & Pharmacies).
- Agreements negotiation with external IT service providers related to hardware, software, repair services & deliveries for stores (Drugstores & Pharmacies).
- Functional specifications delivery for IT systems developments / improvements (POS and back office applications, loyalty program, SAP FI, SAP WM)
- Coordination of IT related tasks according to new opening and remodeling (Drugstores & Pharmacies).
IT Section Manager
JERONIMO MARTINS DYSTRYBUCJA SA
06.2008 - 03.2013
- Maintenance of proper work of IT infrastructure & systems via local systems administration, RF network, end user hardware (PCs, printers, mobile devices, phones, etc)
- Coordination of IT section works (tasks planning, motivation, assessment of employees)
- IT hardware & licenses management (IT stock, budget), IT documentation for local systems management
- Participation with local IT projects (RF network security rules definition, IT infrastructure modifications)
IT Specialist
POWIATOWY URZAD PRACY
06.1996 - 05.2008
- Administration of network systems (NetWare, SUSE Linux, Windows 2003) and desktops with Windows 98/XP (70 users)
- LAN/WAN equipment configuration, management of data base on PROGRESS server
- Programming in Visual Basic and Clipper (new useful application for Financial and HR departments like: payroll, payment transfer, data exchange with bank)
- Ensure of internal network safety, Users training and new IT equipment ordering.
Education
IT Resources Management -
Warsaw University of Technology
06.2019
Economy -
University of Lodz
06.2002
Skills
- Project management (agile & waterfall approach)
- PRINCE2 certificate
- IT landscape
- Digital transformation
- CWNA certificate
- ITIL Foundation Certificate in ITSM
- People management
- MS Office 365, MS Project
- Mobile technology
- Linux
- SQL
- MobiControl (SOTI)
- SAP (WM, EWM)
- Troubleshooting
- Analytical and Critical Thinking
Timeline
IT Senior Manager for DCs Infrastructure
JERONIMO MARTINS POLSKA SA.
03.2022 - Current
IT Support Manager
JERONIMO MARTINS POLSKA SA.
09.2016 - 02.2022
Regional IT Manager
JERONIMO MARTINS POLSKA SA.
03.2015 - 08.2016
Jr IT Manager / Jr IT Systems Development Manager
JERONIMO MARTINS DYSTRYBUCJA I FARMACJA SP Z O.O.
04.2013 - 02.2015
IT Section Manager
JERONIMO MARTINS DYSTRYBUCJA SA
06.2008 - 03.2013
IT Specialist
POWIATOWY URZAD PRACY
06.1996 - 05.2008
IT Resources Management -
Warsaw University of Technology
Economy -
University of Lodz
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