Hi, I’m
Robert E. Goffredo, Jr.
Service Advisor
Stafford,VA
Summary
Spirited automotive professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings.
Overview
16
years of professional experience
Work History
Sullivan’s Automotive, Fredericksburg, VA
Service Advisor
2021.01 - 2022.01 (1 year)
Job overview
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
Christian Brothers Auto, New Braunfels, TX
Service Advisor
2018.01 - 2021.01 (3 years)
Job overview
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Wiygul Automotive Clinic, Burke, VA
Service Advisor
2014.01 - 2018.01 (4 years)
Job overview
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained up-to-date knowledge of product and service changes.
Woodlawn Auto Center, Alexandria, VA
Service Manager
2014.01
Job overview
- Followed up with customers during and after installations to verify satisfaction.
- Served as the point of contact between customers and service technicians in a fast paced, high volume environment.
- Facilitated wholesale/government repairs through the contract management team.
- Worked with customers to educate and inform on [Product or service], effectively closing over [Number] deals.
Honest One Auto Care, Alexandria, VA
Service Advisor
2010.01 - 2014.01 (4 years)
Job overview
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies and labor.
- Promoted available products and services to customers during service, account management and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
Advanced Auto Parts, Alexandria, VA
Commercial Parts Sales Associate
2010.01 - 2014.06 (4 years & 5 months)
Job overview
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Processed and reshelved return orders, checking for discrepancies, potential usage and quality issues.
Education
Newfield High School
Skills
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