Hi, I’m
Robert E. Goffredo, Jr.
Service Advisor
Stafford,VA
Summary
Spirited automotive professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings.
Overview
16
years of professional experience
Work History
Sullivan’s AutomotiveFredericksburg, VA
Service Advisor
01.2021 - 01.2022
Job overview
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
Christian Brothers AutoNew Braunfels, TX
Service Advisor
01.2018 - 01.2021
Job overview
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Wiygul Automotive ClinicBurke, VA
Service Advisor
01.2014 - 01.2018
Job overview
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained up-to-date knowledge of product and service changes.
Woodlawn Auto CenterAlexandria, VA
Service Manager
01.2014
Job overview
- Followed up with customers during and after installations to verify satisfaction.
- Served as the point of contact between customers and service technicians in a fast paced, high volume environment.
- Facilitated wholesale/government repairs through the contract management team.
- Worked with customers to educate and inform on [Product or service], effectively closing over [Number] deals.
Honest One Auto CareAlexandria, VA
Service Advisor
01.2010 - 01.2014
Job overview
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies and labor.
- Promoted available products and services to customers during service, account management and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
Advanced Auto PartsAlexandria, VA
Commercial Parts Sales Associate
01.2010 - 06.2014
Job overview
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Processed and reshelved return orders, checking for discrepancies, potential usage and quality issues.
Education
Newfield High School
Skills
VAST Servicing Software
Key HolderCustomer Retention and Client Rapport
Account management
Complaint resolution
POS systems expert
Vehicle operations and repair knowledge
Service Scheduling
Inspection skills
Managing parts
Ticket writing
Repair planning
Workshop Organization