Summary
Overview
Work History
Education
Skills
Certification
Soft skills
Timeline
Generic
Roxana Dutu

Roxana Dutu

Bucharest

Summary

IT&D SENIOR BUSINESS ANALYST


6+ years experienced Business Analyst, skilled in understanding business requirements, focused on finding the best solutions and committed to the objectives. Always eager to grow, reliable and supportive team player, preferring challenging situations over comfortable ones. Experienced in leading IT projects, delivering in required budget and time.

Overview

16
16
years of professional experience
1
1
Certification

Work History

IT&D Senior Business Analyst

Reckitt Benckiser SRL
2023.01 - Current
  • Performed gap analysis to identify areas of improvement.
  • Collected, documented and managed IT requirements, ensuring they are understood and met by developers
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Evaluated vendor proposals for technology solutions, ensuring alignment with organizational needs and budget constraints.
  • Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Coordinated team meetings, activities and deliveries

IT&D Business Analyst

Reckitt Benckiser SRL
2021.05 - 2023.01
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Defined project requirements
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Managed project timeline and budget
  • Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

Business System Analyst

Danone PDPA SRL
2015.11 - 2021.05

Level 1 Support

  • Delivered support services for Central and Eastern Europe countries for multiple divisions for SAP MM, PP and satellite systems (Tekdan, Probuyer)
  • Level 1 in projects for SAP and for other systems, assisting with the implementation & support
  • Played an important role in defining business requirements
  • Collaborated with other teams for finding best solutions and for process optimization
  • Provided trainings and prepared documentation to onboard newcomers
  • Conducted meetings and workshops to discuss ideas and improve ways of working

Project Management

  • IT Project manager for projects in SAP and in satellite systems
  • Conducted 7 project plans, monitored deliverables and ensured their timely completion
  • Defined project requirements where needed and project phases
  • Monitored expenses to ensure projects stay in budget and prepared forecast for following quarters
  • Managed project progress by regular meetings, recommended actions and allocated people
  • Informed stakeholders on the progress through monthly meetings and regular statuses by email
  • Followed project methodology

SAP Key user/Level 1

Kaufland Romania SRL
2010.10 - 2015.11
  • Support
  • Responsible with Master data management
  • Provided on call support 24/7 for stores, central warehouses and purchasing department in specific situations (SAP MM)
  • Tested new transactions and reported errors before Go Live
  • Created and updated documentations for end users
  • User administration: created/maintained/updated in internal applications
  • Trained new employees of Purchasing department

Team Leader Call Center CS

RCS&RDS SA (DIGI)
2010.08 - 2010.10
  • Support
  • Provided support for all agents (25+) in specific situations and ensured equipment functionality during shifts;
  • Prepared daily reports regarding the efficiency in the department and the presence of agents
  • Trained new employees
  • Supervised all applications for incoming and outgoing calls
  • Proposed improvements of activities within the customer service department

Operator Call Center CS

RCS&RDS SA (DIGI)
2007.12 - 2010.08
  • Support
  • Solved customers issues related to telecommunication by phone
  • Trained and assisted new colleagues to assimilate all the information necessary for the daily activities
  • Involved in various outbound projects

Education

Master's Degree - International marketing

Bucharest University of Economic Studies
Bucharest, RO
07.2013

Licentiate degree - Foreign Languages

University of Craiova
Craiova, RO
07.2009

Skills

  • Business Analysis
  • Budget Planning
  • Process Implementation
  • Troubleshooting

Certification

PMP certification – Project Management Institute

Soft skills

  • Open mindedness
  • Flexibility
  • Listening and communication
  • Willingness to learn
  • DO-er attitude

Timeline

IT&D Senior Business Analyst

Reckitt Benckiser SRL
2023.01 - Current

IT&D Business Analyst

Reckitt Benckiser SRL
2021.05 - 2023.01

Business System Analyst

Danone PDPA SRL
2015.11 - 2021.05

SAP Key user/Level 1

Kaufland Romania SRL
2010.10 - 2015.11

Team Leader Call Center CS

RCS&RDS SA (DIGI)
2010.08 - 2010.10

Operator Call Center CS

RCS&RDS SA (DIGI)
2007.12 - 2010.08

Master's Degree - International marketing

Bucharest University of Economic Studies

Licentiate degree - Foreign Languages

University of Craiova

PMP certification – Project Management Institute

Roxana Dutu