Roxana Dutu

• Performed gap analysis to identify areas of improvement.
• Collected, documented and managed IT requirements, ensuring they are understood and met by developers
• Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
• Evaluated vendor proposals for technology solutions, ensuring alignment with organizational needs and budget constraints.
• Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Coordinated team meetings, activities and deliveries

• Improved business processes by analyzing current practices and recommending optimization strategies.
• Defined project requirements
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Managed project timeline and budget
• Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

Level 1 Support

• Delivered support services for Central and Eastern Europe countries for multiple divisions for SAP MM, PP and satellite systems (Tekdan, Probuyer)
• Level 1 in projects for SAP and for other systems, assisting with the implementation & support
• Played an important role in defining business requirements
• Collaborated with other teams for finding best solutions and for process optimization
• Provided trainings and prepared documentation to onboard newcomers
• Conducted meetings and workshops to discuss ideas and improve ways of working

Project Management

• IT Project manager for projects in SAP and in satellite systems
• Conducted 7 project plans, monitored deliverables and ensured their timely completion
• Defined project requirements where needed and project phases
• Monitored expenses to ensure projects stay in budget and prepared forecast for following quarters
• Managed project progress by regular meetings, recommended actions and allocated people
• Informed stakeholders on the progress through monthly meetings and regular statuses by email
• Followed project methodology

• Support
• Responsible with Master data management
• Provided on call support 24/7 for stores, central warehouses and purchasing department in specific situations (SAP MM)
• Tested new transactions and reported errors before Go Live
• Created and updated documentations for end users
• User administration: created/maintained/updated in internal applications
• Trained new employees of Purchasing department

• Support
• Provided support for all agents (25+) in specific situations and ensured equipment functionality during shifts;
• Prepared daily reports regarding the efficiency in the department and the presence of agents
• Trained new employees
• Supervised all applications for incoming and outgoing calls
• Proposed improvements of activities within the customer service department

• Support
• Solved customers issues related to telecommunication by phone
• Trained and assisted new colleagues to assimilate all the information necessary for the daily activities
• Involved in various outbound projects