Sarah Klein Funk
Innsbruck
Summary
Accomplished professional with a proven track record in inventory management and exceptional customer service, notably at Wedl Handelshaus. Excelled in enhancing team performance and streamlining processes, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in demand management and adept at fostering positive client relationships, consistently delivering high-quality outcomes.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Shelf Management
Wedl Handelshaus
Innsbruck, Tyrol
10.2024 - Current
- Implemented visual management techniques for enhanced communication and streamlined decision-making processes.
- Collaborated with senior management to develop annual budgets, forecast revenue projections, and set sales goals.
- Improved hardlines department performance by implementing effective inventory management strategies.
- Implemented best practices in wound care management, minimizing infection rates among treated patients.
International Technical Support
Desbravador Software
06.2021 - 06.2022
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Answering calls via ticket, chat and telephone for the client portfolio of the national and international hotel chain, serving clients from Uruguay, Argentina, Peru, Mexico, the United States, Portugal and Italy, understanding the needs of each client and helping them to find the best solutions in order to deliver value and greater benefit from the use of the product.
Food and Beverage Manager
Majestic Palace Hotel
Florianópolis, SC
12.2018 - 10.2020
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
Multilingual Front Desk Supervisor
Majestic Palace Hotel
06.2015 - 12.2018
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
English - Portuguese Translator and Interpreter
Concretech Global Inc
Campinas, SP
06.2013 - 04.2015
- Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
- Translated documents from [Language] to [Language].
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Expanded client base through consistent delivery of high-quality translation and interpretation services.
Education
No Degree - Sommeliere
Porto A Porto
Florianópolis 10.2019 - 11.2019
No Degree - Posture And Etiquette
Pro Flight
Campinas 08.2012 - 12.2012
Gastronomy - Wine And Gastronomy
Senac
Florianópolis 01.2016 - 03.2017
Technical Course - Aviation
Pro Flight School Aviation
Campinas 08.2012 - 12.2012
Skills
Shelf layout
Demand management
Inventory management familiarity
Customer feedback management
Timeline
Shelf Management
Wedl Handelshaus
10.2024 - Current
International Technical Support
Desbravador Software
06.2021 - 06.2022
No Degree - Sommeliere
Porto A Porto
10.2019 - 11.2019
Food and Beverage Manager
Majestic Palace Hotel
12.2018 - 10.2020
Gastronomy - Wine And Gastronomy
Senac
01.2016 - 03.2017
Multilingual Front Desk Supervisor
Majestic Palace Hotel
06.2015 - 12.2018
English - Portuguese Translator and Interpreter
Concretech Global Inc
06.2013 - 04.2015
No Degree - Posture And Etiquette
Pro Flight
08.2012 - 12.2012
Technical Course - Aviation
Pro Flight School Aviation
08.2012 - 12.2012
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