Summary
Overview
Work History
Education
Languages
Timeline
Generic

Saurav Guha-Thakurta

Vienna

Summary

Experienced Hospitality & Guest Relations professional with several years of experience internationally with various hotel chains.

Key Competence; Hotel & Restaurant operations, Hotel pre-opening, Monthly Budget Forecasting, Hotel Accounting, Problem resolution, Team training..

Overview

13
13
years of professional experience

Work History

Assistant Manager Hotel Operations

Motel One Austria GmbH
01.2024 - 03.2025
  • Acting Hotel Resident Manager. Assisting the Hotel Director with overall hotel operations.
  • Managing all operating departments and department heads of the hotel.
  • Managing the yearly and monthly budget for the hotel as provided by headquarters.
  • Creating monthly forecasts for the hotel (covering both operational and non-operational departments).
  • Reviewing the monthly management report and conducting forecast performance planning meetings with the Managing Director of the CEE region.
  • Working alongside the Hotel Director to improve the hotel’s monthly GOP.
  • Participating in weekly revenue meetings to identify opportunities to optimize OTA costs and develop improved dynamic rate strategies.
  • Currently covering the responsibilities of the Hotel’s Reservations Manager due to a vacant position.
  • Managing front office operations in the absence of the Front Office Manager.
  • Ensuring overall service quality across all areas of the hotel.

Front Office & Reservations Manager / Deputy to Hotel Manager

Motel One Austria GmbH
01.2024 - 03.2025
  • Operated and supervised a high-performing team across the Motel One Austria Group region.
  • Achieved the highest customer satisfaction scores company-wide in 2024.
  • Conducted regular one-on-one employee meetings to support performance improvement and staff satisfaction.
  • Mentored the Front Office Supervisor and hotel trainees, fostering leadership development.
  • Acted as Deputy to the Hotel Manager; served as the primary point of contact in their absence.
  • Managed front office reservations, administrative duties, and staff vacation planning.
  • Served as the first point of contact for all guest concerns and service opportunities.
  • Provided support to the Reservations Supervisor and Accounting department during their absences.
  • Acted as a substitute for other department heads when needed.

Restaurant Manager (Start-up Project)

NAPO GmbH
08.2023 - 01.2024
  • Led the successful restaurant opening project in collaboration with the owner.
  • Developed and implemented operating procedures and service standards.
  • Designed bar and food menus in partnership with a contracted marketing team.
  • Created promotional packages to drive business growth and customer engagement.
  • Managed the brand’s social media presence on Instagram and LinkedIn.
  • Managed restaurant operating costs, including food, beverages, and utilities.
  • Recruited, onboarded, and trained all restaurant staff.
  • Oversaw daily restaurant operations.

Front Office Supervisor (Pre-Opening)

Motel One Austria GmbH
05.2022 - 07.2023

Receptionist

Hotel Mariahilf
02.2022 - 04.2022
  • First job after my move to Austria while continuing my German Language Course

Front Desk Supervisor & Learning Coach

The Ritz-Carlton Hotel & Residences
05.2018 - 02.2020
  • Achieved approximately €40,000 net (AED 150,000) in individual room up-selling revenue in 2019.
  • Increased front desk team’s customer satisfaction survey scores from 54% to 78%.
  • Delivered individually tailored training sessions as Department Learning Coach, enhancing team productivity and product knowledge.
  • Introduced regular internal Brand Standard Training for the Front of House team, contributing to a 98% score in the 2019 audit.
  • Acted as the main liaison for the Guest Loyalty Ambassador team, handling all service-related queries.
  • Managed Manager on Duty logs and reported daily operational updates to the Director of Rooms and Front Office Manager.
  • Assisted with recruitment and led training and onboarding for new team members.
  • Conducted team performance evaluations to identify and develop growth opportunities.

Front Desk Agent

The Ritz-Carlton Hotel & Residences Dubai International Financial Center
10.2016 - 04.2018

Front Desk Agent

Sharq Village & Spa by The Ritz-Carlton
05.2015 - 08.2016

Guest Relations and Club Concierge (Pre-Opening)

The Ritz-Carlton Hotel
10.2013 - 04.2015

Guest Services Associate (Pre-Opening)

Kempinski Ambience Hotel
05.2012 - 09.2013

Education

Bachelor of Science - Hospitality & Catering Management

Sikkim Manipal University
India
08.2012

Commerce - Commerce: Financial Studies

Central Board of Secondary Education
India
01.2009

Languages

English
German
Hindi
Bengali

Timeline

Assistant Manager Hotel Operations

Motel One Austria GmbH
01.2024 - 03.2025

Front Office & Reservations Manager / Deputy to Hotel Manager

Motel One Austria GmbH
01.2024 - 03.2025

Restaurant Manager (Start-up Project)

NAPO GmbH
08.2023 - 01.2024

Front Office Supervisor (Pre-Opening)

Motel One Austria GmbH
05.2022 - 07.2023

Receptionist

Hotel Mariahilf
02.2022 - 04.2022

Front Desk Supervisor & Learning Coach

The Ritz-Carlton Hotel & Residences
05.2018 - 02.2020

Front Desk Agent

The Ritz-Carlton Hotel & Residences Dubai International Financial Center
10.2016 - 04.2018

Front Desk Agent

Sharq Village & Spa by The Ritz-Carlton
05.2015 - 08.2016

Guest Relations and Club Concierge (Pre-Opening)

The Ritz-Carlton Hotel
10.2013 - 04.2015

Guest Services Associate (Pre-Opening)

Kempinski Ambience Hotel
05.2012 - 09.2013

Bachelor of Science - Hospitality & Catering Management

Sikkim Manipal University

Commerce - Commerce: Financial Studies

Central Board of Secondary Education

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