Summary
Overview
Work History
Education
Skills
Additional Education and Certificates
Resident Of
Languages
Timeline
Generic

Sevgi Çavuşyan

CDP Professional Services, Manager
Istanbul

Summary

6 Years in Financial Services | 6 Years in Data Engineering

Techno-Functional Manager of a CDP professional services team with extensive experience in requirement gathering, project management, leadership, and technical consultancy. Eager to learn, adept at problem-solving, and excels in teamwork. Possesses strong analytical skills, proficiency in handling complex problems, and excellent communication abilities.

Overview

13
13
years of professional experience
3
3
Languages

Work History

Manager, Professional Services

Acquia
2021.10 - Current

As a Techno-Functional Manager in the Marketing Cloud Professional Services team

  • Oversee design and implementation of Customer Data Platform (CDP) for clients, enabling them to reach their marketing objectives.
  • Leading global team spanning from Australia to India.
  • Working closely with team members daily to enhance their technical and consulting skills.
  • Collaborating with experts worldwide to enhance efficiency of internal processes and ensure seamless CDP integration for clients.
  • Increased client satisfaction by providing tailored professional services and solutions to meet their specific needs

Lead Implementation Consultant

Acquia (formerly AgilOne, Acquired In 2019)
2020.10 - 2021.10
  • Leading CDP Implementation projects.
  • Coaching other Implementation Consultants.
  • Building best practices on CDP implementation projects.

Implementation Consultant

Agilone
1 2018 - 2020.10
  • Managing implementation and migration projects by setting up project plans, analyzing clients' requirements, and working on deliverables and coordinating with IT and CRM teams
  • Working on end-to-end design of database architecture and data pipelines that meet clients' needs
  • Building connectors to manage data traffic from and to Email and SMS service providers such as Codec, Euromessage, Silverpop, SFMC-ExactTarget, Responsys
  • Generating custom Hive and Impala scripts on Hadoop to transform clients' data and calculate custom dimensions and measures to meet clients' expectations
  • Running sql queries on Hue to analyze and reconcile clients' data
  • Building custom data analysis reports used by clients' business units
  • Monitoring workflows and debugging using Oozie
  • Mentoring juniors in Istanbul office.

Specialist Business Analyst

Garanti Technology - Payment Systems / Credit Cards Department
2011.11 - 2017.06
  • Communicating with business units to determine their needs
  • Defining and documenting the needs of business departments
  • Preparing detailed analysis documents to state the requirements for developers
  • Testing the applications and user interfaces
  • Participating in user acceptance tests and testing of new system functionality
  • Managing Credit Card Projects
  • Especially I have worked as a Project Leader of several remarkable projects in the credit cards business development unit
  • Time to time, me and my colleagues have worked as a consultant for business units, support teams and other Garanti Technology business analyst teams
  • These teams have consulted us about credit card products and processes.

Education

Master of Arts - Management Information Systems

Boğaziçi University
Istanbul, Turkey
2001.04 -

Bachelor of Science - Mathematical Engineering

Istanbul Technical University
Istanbul, Turkey
2001.04 -

Bachelor of Science - Industrial Engineering

Istanbul Technical University
Istanbul, Turkey
2001.04 -

High School Diploma -

Sankt Georg Austrian Gymnasium
Istanbul
2001.04 -

Skills

  • Microsoft Office

  • SQL

  • Data Engineering

  • Leadership

  • Problem-solving

  • Analytic thinking

  • Negotiation

  • Requirement gathering

Additional Education and Certificates


  • University of Twente, The Netherlands - EUROPEAN SUMMER SCHOOL 2018:
    “Entrepreneurship and the 4th Industrial Revolution” - August 2018
  • Aarhus University, Denmark - "Leadership for Managers and Key Psychological Insights" about Personality Theories and Leadership styles - 4-22 July 2017
  • Boğaziçi University English Course, Sept 2015 - Feb 2016
  • Pay360 Innovate Conference, EPA, London, United Kingdom, 11/25/2015 - 11/26/2015
  • Mobile Firstlook Strategy 2014, Mobile Marketer, Newyork, ABD, 01/15/2014 -01/16/2014
  • The Future of Cards and Payments, Marketforce Business Media Ltd, London, UK, 07/03/2013, 07/04/2013
  • Card Business School, Visa Business School (Robinson College, Cambridge, UK), 03/31/2012, 04/05/2012
  • Telecom ParisTech, France - International Management and Economics - Athens Exchange Program
  • Project Management Training, P&G - Istanbul Technical University, 03/27/2009

Resident Of

TC

Languages

Turkish
English
German

Timeline

Manager, Professional Services

Acquia
2021.10 - Current

Lead Implementation Consultant

Acquia (formerly AgilOne, Acquired In 2019)
2020.10 - 2021.10

Specialist Business Analyst

Garanti Technology - Payment Systems / Credit Cards Department
2011.11 - 2017.06

Master of Arts - Management Information Systems

Boğaziçi University
2001.04 -

Bachelor of Science - Mathematical Engineering

Istanbul Technical University
2001.04 -

Bachelor of Science - Industrial Engineering

Istanbul Technical University
2001.04 -

High School Diploma -

Sankt Georg Austrian Gymnasium
2001.04 -

Implementation Consultant

Agilone
1 2018 - 2020.10
Sevgi ÇavuşyanCDP Professional Services, Manager