Shaghayegh Alipour
Windsor,ontario
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Billa AG
2022.09 - 2023.11
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Increased customer loyalty and retention.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Operated cash register to record transactions accurately and efficiently.
- Lifted up to 20 pounds at once and used forklift to move heavier loads.
Cashier
Billa AG
2022.04 - 2022.07
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Lifted up to 20 pounds at once and used forklift to move heavier loads.
Education
High School Diploma -
Tohid
Iran2007
Skills
- POS System
- Customer Service
- Cashier Training
- Positive Attitude
- Team Leadership
- Store Opening and Closing
- Online Order Picking
- Opening and Closing Procedures
- Safety Rules
- Manager Support
- Cash Handling
- Critical Thinking
- Analytical Thinking
- Stress Management
- Organizational Skills
- Problem Solving
- Computer Literacy
- Cash Register Operation
- Customer Service Excellence
- Adaptability
- Motivational Skills
- Goal Setting
- Task Prioritization
- Staff Training
- Training and Coaching
- Drawer Balancing
- Cash Reconciliation
- Store Opening/Closing Procedures
- Verbal/Written Communication
- Customer Relations
- Time Management Strength
- Sales Expertise
- Customer Service Management
- Payment Processing
- Performance Evaluation
- Decision Making
- Product Knowledge
- Active Listening
- Process Improvement
- New Hire Training
- Heavy Lifting
- Money Handling
- Product Restocking
Languages
Persian
Native language
German
Upper intermediate
B2
English
Upper intermediate
B2
Timeline
Cashier Team Lead
Billa AG
2022.09 - 2023.11
Cashier
Billa AG
2022.04 - 2022.07
High School Diploma -
Tohid
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