Shelbie Jeffery
Morpeth
Summary
Experienced professional in customer service/administration with a strong track record, seeking part-time employment on Mondays and Tuesdays following a successful return from maternity leave. Known for confident and efficient approach in client interactions, delivers exceptional service while maintaining a highly respectful and friendly demeanor. Proven ability to handle diverse customer needs and resolve issues effectively. Dedicated to providing support and contributing to team success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
HTL
03.2023 - Current
- Manage/co-ordinate the order process for hire equipment
- Prepare & produce professional quotations for hire and purchase equipment
- Actively follow-up of outstanding quotes
- Proactive control of company generated leads, including follow-up and liaising with the sales force and external clients
- Generate & check reports for the status of orders on a regular basis
- Receive & respond to all customer complaints & to follow the customer complaint procedure
- Liaise with the accounts department regarding customer credit issues
- Manage office phone calls in coordination with the other team members of the Customer Service
- Ensure all HSSEQ rules and regulations are communicated and enforced throughout the organization.
- Proactively participate to safety awareness and improvement.
CSC Supervisor
Ceratizit UK & Ireland
10.2021 - 10.2022
- Producing staff rota's and managing annual leave
- Inspected business and work procedures to identify issues or non-conformity to health and safety regulations.
- Taking part in interviews/appraisals
- Participating in monthly management meetings
- Prepare a range of written communications, documents and reports.
- Handle customer returns and refunds
- Exceed goals through effective prioritisation and consistent work ethic.
- Manage new user account set up for employees.
- Optimise team training and staff development.
- Coordinate meetings with staff on a monthly basis to communicate promotions, priorities and tasks to complete.
- Deal with complex and difficult customer complaints calmly and professionally, providing effective solutions for continued customer satisfaction.
- Develop training materials and user documents for SAP and Microsoft Office
- Produce internal help documents such as a Sales Handbook
Internal Sales
Ceratizit UK & Ireland
07.2018 - 10.2021
- Managing orders including stock and raising purchase orders using SAP
- Email management
- Organising a filing system for important documents and other general process improvements
- Answering a various number of queries by employees and clients
- Order processing via SAP
- Tracking customer orders via different couriers
- Creation of new customer accounts
- Chase suppliers for delivery dates
- Upholding the highest standard of work ethics and setting an example to all colleagues of best practise working methods
- Booking in stock for the warehouse and ensuring all storage locations are kept up to date
- Answer phones and performed clerical office functions.
- Resolved customer complaints and adjusted orders to satisfaction post-delivery.
Corporate Development Manager
Sheffield United Football Club
12.2016 - 06.2018
- Assisting in managing an efficient and effective match day experience for premium customers
- Showing customers around the stadium who may be interested in corporate hospitality or sponsorship
- Processing all sales bookings for sponsorships, match day hospitality, season and advertising
- Taking inbound calls to deal with enquiries, booking and complaints
- Maintaining and developing relationships with new and existing customers
- Identifying appointment opportunities for the sales team
- Actively promoting the commercial growth of the football club
- Managing a team of 6 people on Match Days and ensuring that the corporate areas are running smoothly
- Working alongside the Head of Commercial to identify best business practice to operate an efficient department
Corporate Relationship Coordinator
Sheffield United Football Club
09.2015 - 12.2016
- Taking inbound calls to deal with enquiries, bookings and complaints
- Dealing with internal email queries
- Taking ownership of mascots, taking bookings up to organising them ready for match day
- Processing bookings for hospitality packages, seasonal memberships, sponsorships, advertising and any other business
- Processing contracts for main sponsors
- Dealing with the external catering department
- Purchasing stationery, mascot/sponsor photos from match days, wristbands for hospitality and any other items needed
- Welcoming Customers for box level, executive suites and directing them to the correct floor
- Building and maintaining relationships with customers
Inbound Sales Administrator
Stock Displays Limited
11.2012 - 03.2015
- Raising Quotations
- Invoicing / Aldermore
- Taking incoming calls
- Dealing with customer enquiries/complaints
- Building relationships with customers
- Answering customers telephone queries
- Managing internal emails
- General administration of sales orders
- Working with Excel Spreadsheets, Sage 50 And Real Control Online Payments
Education
NVQ Level 2 - Business Management
Interserve
Ash Hill Academy
2012
Skills
- Supervisory management
- Problem-solving
- Time management
- Customer relationship management (CRM)
- Microsoft Office expertise
- Team motivation
- Exceptional customer service
- Sales training
- Administrative support
- Data entry
- Staff education and training
- Clerical support
- Professional telephone demeanor
References
References Available upon
Additional Information
- Full UK Driving License
Timeline
Customer Service Representative
HTL
03.2023 - Current
CSC Supervisor
Ceratizit UK & Ireland
10.2021 - 10.2022
Internal Sales
Ceratizit UK & Ireland
07.2018 - 10.2021
Corporate Development Manager
Sheffield United Football Club
12.2016 - 06.2018
Corporate Relationship Coordinator
Sheffield United Football Club
09.2015 - 12.2016
Inbound Sales Administrator
Stock Displays Limited
11.2012 - 03.2015
Ash Hill Academy
NVQ Level 2 - Business Management
Interserve
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