Shiloh Pogacnik
Salzburg
Summary
Dynamic Store Manager with a proven track record at Design by Pogacnik, excelling in vendor management and budget control. Expert in optimizing retail operations and enhancing customer satisfaction through strategic merchandising and relationship building. Successfully implemented solutions that minimized losses and maximized sales, demonstrating strong problem-solving abilities and a commitment to service excellence.
Overview
24
24
years of professional experience
Work History
Store Manager
Design by Pogacnik
10.2020 - Current
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exhibited excellent people skills during interaction with employees and customers.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Sourced vendors, built relationships, and negotiated prices.
- Conducted trend forecasting and analysis.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Participated in furniture selection and documentation of specifications.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
Assistant Service Manager
Tecan Sales Austria
08.2010 - 03.2018
- Followed up with customers during and after installations to verify satisfaction.
- Monitored team performance, adhered to service level
- Developed and maintained positive relationships with customers to build rapport and trust.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Manager
Zara
07.2008 - 07.2010
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Supervised guests at front counter, answering questions regarding products.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Merchandising Manager
Linens 'n Things
05.2001 - 06.2008
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained updated product knowledge to successfully educate and advise customers.
- Reviewed customer feedback to identify trends and improve product selection.
- Collaborated with marketing team for prompt promotion of products.
- Analyzed industry trends to develop relevant offerings.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Interacted with customers to obtain feedback and drive satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Analyzed market and delivery systems to assess present and future materials availability.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
Education
Associate of Arts - Interior Design
University of Madrid
Madrid06-2022
Bachelor of Science - Business Psychology
Simon Fraser University
Vancouver, Canada05-2005
Skills
- Vendor management
- Store operations oversight
- Budgeting and cost control
- Problem-solving
- Relationship building and management
- Retail inventory management
- Service excellence
- Product merchandising
Languages
English
Native or Bilingual
French
Limited Working
German
Professional Working
Timeline
Store Manager
Design by Pogacnik
10.2020 - Current
Assistant Service Manager
Tecan Sales Austria
08.2010 - 03.2018
Manager
Zara
07.2008 - 07.2010
Assistant Merchandising Manager
Linens 'n Things
05.2001 - 06.2008
Associate of Arts - Interior Design
University of Madrid
Bachelor of Science - Business Psychology
Simon Fraser University
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