Shwe Wady
Student
Vienna
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist
Yangon Sanctuary Spa
Yangon
2019.08 - 2021.08
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Prepared reports on guest satisfaction levels and other metrics.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
Assitance Teacher
Brightkidz International School
Yangon
2016.08 - 2018.08
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Documented student progress and communicated with parents to keep informed.
- Graded assignments and reported individual progress to teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Organized and led practice, research and lab assignments.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Reviewed lesson material with students individually or in small groups.
- Supervised residential and day treatment children during class and on field trips.
- Assisted lead teachers with lesson plan creation and materials development .
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Studied and implemented latest information on specific subjects and learning strategies.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Supported planning and preparation for culturally-diverse class sessions.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Provided instructional support to students unable to attend regular classes.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Completed daily reports on attendance and disciplinary performance.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Supported classroom maintenance and upkeep, organizing books and materials.
Education
Mathematics And Computer Science
University of Vienna
Vienna. Austria 2023.03 - Current
German
Yangon University of Foreign Languages
Yangon, Myanmar 2015.06 - 2017.06
Software Developent Diploma - Computer Software And Media Applications
Myanmar Business And Technological University
Yangon, Myanmar 2019.08 - 2021.08
Skills
English
undefinedTimeline
Mathematics And Computer Science
University of Vienna
2023.03 - Current
Receptionist
Yangon Sanctuary Spa
2019.08 - 2021.08
Software Developent Diploma - Computer Software And Media Applications
Myanmar Business And Technological University
2019.08 - 2021.08
Assitance Teacher
Brightkidz International School
2016.08 - 2018.08
German
Yangon University of Foreign Languages
2015.06 - 2017.06
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