Sinthia Simin Aurpi
MINTO,NSW
Summary
I am a detail-oriented and organized candidate with strong organizational skills, capable of managing multiple priorities simultaneously with a high degree of accuracy. I am a dependable team player with a positive attitude, willing to take on added responsibilities to meet team goals. I am skilled in navigating and communicating with key customer technical, business, and executive-level stakeholders, including partners. I am confident that my technical and analytical skills, along with my accountability and personal organization, will enable me to provide ongoing support to clients and network with them effectively.
Overview
1
1
year of professional experience
Work History
IT Bench Technician Trainee
APCD Pty Ltd
09.2023 - Current
- Operated tools, equipment, and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Updated company database with detailed installation and repair data to support accurate records.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Researched and implemented new technologies and equipment.
- Checked, repaired and repacked survival equipment to meet specifications.
- Efficient in troubleshooting, examining, repairing or replacing damaged computer and hardware components and installing equipments.
- Have strong understanding of hardware, software,drivers and operating system.
- Learnt and performed repair of IT equipment including laptop, all in one pc, CPU, printers, iPad, MacBook, servers etc.
- Calculated materials and time needed for each job.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Customer Service Cashier
Sarebee (Fashion House)
04.2023 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Content Moderator
Sarebee(e-commerce)
05.2023 - 10.2023
- Approved, reviewed and edited content flowing to website.
- Managed content distribution to online channels and social media platforms.
- Conducted regular content audits to identify gaps and redundancies of content.
- Utilized analytics and site metrics to determine areas of improvement.
- Edited and sourced images and videos using CapCut and Adobe Photoshop.
Bartender
Malabar(restaurant)
04.2023 - 09.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- have experience of bartending and food runner.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Cybersecurity - Cybersecurity
Victoria University
Sydney, NSW05.2026
Higher Secondary School Certificate - Science
Military Collegiate School Khulna
Bangladesh12.2021
Skills
- Financial Accounting
- Service Documentation
- Software installation
- Diagnostic testing
- Hardware repair
- Root cause analysis
- Technical documentation
- Sales Techniques
- Financial Accounting
- Stockroom Management
- Order Fulfillment
- Stocking and Replenishing
- Site Maintenance
- System Repairs
- Supply chain coordination
- Administering Social Media Accounts
- Website Updates
- Brand Visibility
- Video Creation and Editing
- User Feedback
- Viral Marketing
- Bill Computation
- Ordering Procedures
- Sales Expertise
- Security Standards
- Monitor Security
- Sales and Promotions
- Heavy Equipment Repair
- Equipment Troubleshooting
- Positive Attitude
- Inventory Oversight
- Professional Appearance
Languages
French
Elementary
English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Urdu
Limited Working
Timeline
IT Bench Technician Trainee
APCD Pty Ltd
09.2023 - Current
Content Moderator
Sarebee(e-commerce)
05.2023 - 10.2023
Customer Service Cashier
Sarebee (Fashion House)
04.2023 - Current
Bartender
Malabar(restaurant)
04.2023 - 09.2023
Bachelor of Cybersecurity - Cybersecurity
Victoria University
Higher Secondary School Certificate - Science
Military Collegiate School Khulna
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