MICROSOFT OFFICE (WORD, POWERPOINT, EXCEL)
Slaven Arsenovic
Geographer
Banja Luka
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Host
Restaurant "Franny's Bistro"
06.2024 - 10.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Cook Shift Leader
Hotel "Alpenblick"
12.2023 - 04.2024
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Streamlined food preparation tasks for more efficient service during peak hours.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Maintained well-organized mise en place to keep work consistent.
Cashier Assistant Manager
McDonald's
06.2023 - 10.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
Cook's Assistant
Hotel "Imperial"
05.2022 - 10.2022
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Trained new staff on food preparation and safety procedures.
CNC Machine Operator
Topinox Doo
09.2021 - 01.2022
- Learned and followed safety procedures to keep machines operated safely and prevent accidents.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Improved workplace safety, conducting regular inspections and promptly addressing any hazards or mechanical issues.
Education
Master of Science - Geographic Information Systems
Faculty of Natural And Mathematical Sciences
University Of Banja Luka 04.2001 -
Skills
Team collaboration
Customer service
Server support
Exceptional communication
Multitasking proficiency
Detail-oriented
Foreign language skills
Adaptable to change
Professional appearance
Staff coordination
Software
PHOTO AND VIDEO EDITING
Timeline
Host
Restaurant "Franny's Bistro"
06.2024 - 10.2024
Cook Shift Leader
Hotel "Alpenblick"
12.2023 - 04.2024
Cashier Assistant Manager
McDonald's
06.2023 - 10.2023
Cook's Assistant
Hotel "Imperial"
05.2022 - 10.2022
CNC Machine Operator
Topinox Doo
09.2021 - 01.2022
Master of Science - Geographic Information Systems
Faculty of Natural And Mathematical Sciences
04.2001 -
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