Snezana Tomovic
Belgrade
Summary
Seasoned sales professional with over a decade of sales experience and more than seven years of direct people management. Demonstrated success in selling complex business solutions by building long-lasting customer relationships. Driven by a passion for achieving results and shaping the future with cutting-edge technologies to improve productivity. Skilled in communication, problem-solving, and strategic thinking, with a proven track record of securing high-value deals. Committed to fostering team growth and unity through leading with integrity and a relentless focus on customer satisfaction. Actively seeking opportunities to expand skill set and enhance capabilities.
Overview
17
17
years of professional experience
Work History
Professional Services Manager
JAGGAER
Belgrade, Serbia
04.2025 - Current
- Optimizing Professional Services methodology, creating or contributing to better internal business
processes to gain efficiency - Managed personnel resources through continuous review of in-progress and projected workloads based on sales forecasting.
- Provided oversight and direction on development of prospective offerings.
- Review key project deliverables and participate in key project milestone meetings
▪ Ensure client projects are delivered in a manner that meets or exceeds client expectations
Global Inside Sales Manager
NCR Alteos
Belgrade, Serbia
01.2024 - 04.2025
- Globally leading Sales team against short and long-term KPIs for the team based on current portfolio opportunities financing needs and organizational capabilities.
- Responsible for selling activities within Inside Sales Team, from lead generation to successfully onboarding customers aligning with regional leaders and VPs.
- Member of Leadership Council - leading projects and events with objective to contribute to the organization and environment.
Inside Sales Manager
NCR Corporation
01.2017 - 01.2024
- Building sales strategy and implementing solution on the market.
- Developing short and long-term KPIs for the team
- Work closely with leadership and cross functional members of management team to drive, implement, and improve operational processes
- Knowledge development strategy
- Building company brand and market awareness in coordination with the marketing teams.
- Developing long-term strategic relationships with customers achieving world class NPS Score
- Participates in hiring process from talent hunting to onboarding and long-range coaching employees
Inside Sales Account Manager
NCR Corporation
01.2015 - 12.2016
- Funnel Management
- Account-based action plan - against annual KPIs
- Researching and deeply understanding the market and the customer needs
- On-boarded new clients and facilitated the upselling of the existing services
Sales Support Specialist
NCR Corporation
01.2014 - 01.2015
- Supporting Sales team with Operational activities
- Effectively collaboration with cross teams internally
- Gate keeper of creation and implementation of internal processes
- Bid Management
- Renewing existing contracts and upselling for business growth opportunities
Account Specialist
GROUNDLINK HOLDINGS LL
02.2012 - 01.2014
- Closing financial transactions by collaboration internally with Payroll team.
- 100% accuracy of all payments to employees and affiliates
Sales Channel Specialist
GROUNDLINK HOLDINGS LLC
02.2008 - 01.2013
- Seeking for new accounts and working on new business strategies within Sales Department.
- Working with channel partners all around the World, delicately managing several steady accounts and signing contracts with medium size companies.
- Building long-term relationship with the customers ensuring service renewals.
- Managing team and providing training and onboarding new team members.
Education
Bachelor Degree - Telecommunications
Saobracajni Fakultet Univerziteta u Beogradu
09.2007
Skills
- CRM Sales Force
- MS Office
- Business Strategy
- Time Management
- Success and Development Planning
- Managing client relations
- Operations management
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
Languages
English
Spanish
Accomplishments
- STANDING OVATION FOR FACILITATING SALES KICK OFF 2024
- E2E OWNERSHIP NOMINATED BY GLOBAL VP TEAM 2021
- INNOVATION OF THE YEAR 2021- LUNCHING DIGITAL SELLING STRATEGY
- INNOVATION AWARD FOR PROCESS IMPROVEMENT 2020
- CPC SALES CENTURY POINT CLUB AWARD 2019
- INVOICING INNOVATION AND IMPROVING CUSTOMER EXPERIENCE 2019
- CPC SALES CENTURY POINT CLUB AWARD 2018
- KNOCKOUT AWARD FOR GLOBAL ROLLOUT PROJECT 2017
- BEST TEAM PREFORMER 2016
- BEST TEAM PREFORMER 2015
- BREAKING NEW GROUND BY IMPLEMENTING NEW SOLUTION ON THE MARKET 2015
Timeline
Professional Services Manager
JAGGAER
04.2025 - Current
Global Inside Sales Manager
NCR Alteos
01.2024 - 04.2025
Inside Sales Manager
NCR Corporation
01.2017 - 01.2024
Inside Sales Account Manager
NCR Corporation
01.2015 - 12.2016
Sales Support Specialist
NCR Corporation
01.2014 - 01.2015
Account Specialist
GROUNDLINK HOLDINGS LL
02.2012 - 01.2014
Sales Channel Specialist
GROUNDLINK HOLDINGS LLC
02.2008 - 01.2013
Bachelor Degree - Telecommunications
Saobracajni Fakultet Univerziteta u Beogradu