Snezana Tomovic
Belgrade
Summary
Seasoned sales professional with over a decade of sales experience and more than seven years of direct people management. Demonstrated success in selling complex business solutions by building long-lasting customer relationships. Driven by a passion for achieving results and shaping the future with cutting-edge technologies to improve productivity. Skilled in communication, problem-solving, and strategic thinking, with a proven track record of securing high-value deals. Committed to fostering team growth and unity through leading with integrity and a relentless focus on customer satisfaction. Actively seeking opportunities to expand skill set and enhance capabilities.
Overview
17
17
years of professional experience
Work History
Professional Services Manager
JAGGAER
04.2025 - Current
- Optimizing Professional Services methodology, creating or contributing to better internal business
processes to gain efficiency - Managed personnel resources through continuous review of in-progress and projected workloads based on sales forecasting.
- Provided oversight and direction on development of prospective offerings.
- Review key project deliverables and participate in key project milestone meetings
▪ Ensure client projects are delivered in a manner that meets or exceeds client expectations
Global Inside Sales Manager
NCR Alteos
01.2024 - 04.2025
- Globally leading Sales team against short and long-term KPIs for the team based on current portfolio opportunities financing needs and organizational capabilities.
- Responsible for selling activities within Inside Sales Team, from lead generation to successfully onboarding customers aligning with regional leaders and VPs.
- Member of Leadership Council - leading projects and events with objective to contribute to the organization and environment.
Inside Sales Manager
NCR Corporation
01.2017 - 01.2024
- Building sales strategy and implementing solution on the market.
- Developing short and long-term KPIs for the team
- Work closely with leadership and cross functional members of management team to drive, implement, and improve operational processes
- Knowledge development strategy
- Building company brand and market awareness in coordination with the marketing teams.
- Developing long-term strategic relationships with customers achieving world class NPS Score
- Participates in hiring process from talent hunting to onboarding and long-range coaching employees
Inside Sales Account Manager
NCR Corporation
01.2015 - 12.2016
- Funnel Management
- Account-based action plan - against annual KPIs
- Researching and deeply understanding the market and the customer needs
- On-boarded new clients and facilitated the upselling of the existing services
Sales Support Specialist
NCR Corporation
01.2014 - 01.2015
- Supporting Sales team with Operational activities
- Effectively collaboration with cross teams internally
- Gate keeper of creation and implementation of internal processes
- Bid Management
- Renewing existing contracts and upselling for business growth opportunities
Account Specialist
GROUNDLINK HOLDINGS LL
02.2012 - 01.2014
- Closing financial transactions by collaboration internally with Payroll team.
- 100% accuracy of all payments to employees and affiliates
Sales Channel Specialist
GROUNDLINK HOLDINGS LLC
02.2008 - 01.2013
- Seeking for new accounts and working on new business strategies within Sales Department.
- Working with channel partners all around the World, delicately managing several steady accounts and signing contracts with medium size companies.
- Building long-term relationship with the customers ensuring service renewals.
- Managing team and providing training and onboarding new team members.
Education
Bachelor Degree - Telecommunications
Saobracajni Fakultet Univerziteta u Beogradu
09.2007
Skills
- CRM Sales Force
- MS Office
- Business Strategy
- Time Management
- Success and Development Planning
- Managing client relations
- Operations management
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
Languages
English
Spanish
Accomplishments
- STANDING OVATION FOR FACILITATING SALES KICK OFF 2024
- E2E OWNERSHIP NOMINATED BY GLOBAL VP TEAM 2021
- INNOVATION OF THE YEAR 2021- LUNCHING DIGITAL SELLING STRATEGY
- INNOVATION AWARD FOR PROCESS IMPROVEMENT 2020
- CPC SALES CENTURY POINT CLUB AWARD 2019
- INVOICING INNOVATION AND IMPROVING CUSTOMER EXPERIENCE 2019
- CPC SALES CENTURY POINT CLUB AWARD 2018
- KNOCKOUT AWARD FOR GLOBAL ROLLOUT PROJECT 2017
- BEST TEAM PREFORMER 2016
- BEST TEAM PREFORMER 2015
- BREAKING NEW GROUND BY IMPLEMENTING NEW SOLUTION ON THE MARKET 2015
Timeline
Professional Services Manager
JAGGAER
04.2025 - Current
Global Inside Sales Manager
NCR Alteos
01.2024 - 04.2025
Inside Sales Manager
NCR Corporation
01.2017 - 01.2024
Inside Sales Account Manager
NCR Corporation
01.2015 - 12.2016
Sales Support Specialist
NCR Corporation
01.2014 - 01.2015
Account Specialist
GROUNDLINK HOLDINGS LL
02.2012 - 01.2014
Sales Channel Specialist
GROUNDLINK HOLDINGS LLC
02.2008 - 01.2013
Bachelor Degree - Telecommunications
Saobracajni Fakultet Univerziteta u Beogradu
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