Sofia Nosova
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Chefkoch
Jausenstation Frankalm
2022.12 - 2023.03
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Koch , Kochassistent
Hotel Schermer
2022.05 - 2022.11
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Online-Besteller, Auftragssammler
Einzelhandelskette von Silpo-Geschäften
2020.09 - 2021.03
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Fakultät Für Rohstoffforschung, Management Und Die
Lwiwer Universität Für Handel Und Wirtschaft
Lwiw, Ukraine06.2023
Skills
- Training and Development
- Planning and Coordination
- Critical Thinking
- MS Office
- Flexible and Adaptable
- Attention to Detail
- Interpersonal Communication
- Teamwork and Collaboration
- Retail Sales Customer Service
- Customer Consulting
- Problem-Solving Ability
- Microsoft Excel
- Microsoft Word
- Online Engagement
Languages
Ukrainian, Russian
Native language
English
Intermediate
B1
German
Elementary
A2
Polish
Elementary
A2
Timeline
Chefkoch
Jausenstation Frankalm
2022.12 - 2023.03
Koch , Kochassistent
Hotel Schermer
2022.05 - 2022.11
Online-Besteller, Auftragssammler
Einzelhandelskette von Silpo-Geschäften
2020.09 - 2021.03
Bachelor of Science - Fakultät Für Rohstoffforschung, Management Und Die
Lwiwer Universität Für Handel Und Wirtschaft
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