Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Software
Certification
Interests
Timeline
Generic
Stefan Spurgin

Stefan Spurgin

IT Operations On Site
Zrenjanin

Summary

Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.

Overview

10
10
years of professional experience
1
1
Certification
1
1
Language

Work History

IT Support Specialist

Draexlmaier Automotive
08.2018 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Patched software and installed new versions to eliminate security problems and protect data.

Sales Agent

Labudovic D.o.o.
01.2017 - 01.2018
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to event marketing, sales and brand promotion.
  • Built relationships with customers and community to promote long term business growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Sales Supervisor

Atlantic Group D.o.o.
06.2015 - 06.2017
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

High School Diploma -

Jovan Trajkovic
Zrenjanin
04.2001 -

Skills

    Active Directory(Domain Network, User and Groups administration)

    Basic knowledge of MDM platforms(Microsoft Intune)

    VLANs, VPNs, VoIP

    Configuring Layer 2 switches and wireless access points

    Developing scripts for automating tasks within the network infrastructure

    Network troubleshooting

    Enterprise Wireless Encryption 8021x EAP-TLS, EAP-TTLS/PAP Autentication(familiar with Linux Radius Autentication Server)

    Linux

    3D CAD/CAM modeling (Fusion360, SolidWorks)

Accomplishments

    Projects:

  • Developing a system to automate VLAN provisioning for devices in production based on LLDP. Design of this app is on github link: https://github.com/stefanspurgin91/Adaptive-Network.git
  • Developing RFID tags system for paperless process in production for ClarWe project. This system uses a windows service that works as a small print server that caches jobs from the system, OCR for extracting barcodes from the image, a C# based windows application that manages the process and has a user interface and RFID hardware with which the application communicates via serial. Design of this app is on Github link: https://github.com/stefanspurgin91/RFID-project.git
  • Developing application for VLAN management on switches through .net core based windows app

    • App features:

    -works with HP and Extreme switches

    -VLAN search functionality based on scanning traffic and filtering LLDP packets

    -changing VLAN on specific port via app

    -executing custom commands on switches

    -logging feature

    Design of this app is on Github link:

    https://github.com/stefanspurgin91/VLAN- management.git

Software

C, C# (NETframework), SQL, Powershell

HTML, CSS, JS(React and Nodejs)

Certification

[Android App Development], [FTN Informatika d.o.o.] - [01.06.2017.-01.-01.11.2017.]

Interests

Embedded Electronics(making full embedded products including prototyping, PCB design, developing suitable firmware(Arduino and Espressif IDF frameworks), 3D CAD design in Fusion 360 and 3D printing enclosures making full embedded electronics for specific requirements)

3D printing, laser cutting and cnc woodworking in my workshop

Timeline

IT Support Specialist

Draexlmaier Automotive
08.2018 - Current

[Android App Development], [FTN Informatika d.o.o.] - [01.06.2017.-01.-01.11.2017.]

11-2017

Sales Agent

Labudovic D.o.o.
01.2017 - 01.2018

Sales Supervisor

Atlantic Group D.o.o.
06.2015 - 06.2017

High School Diploma -

Jovan Trajkovic
04.2001 -

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