Tata Mbiydzenyuy Enstine
Student
Esenyurt-Istanbul,34
Summary
Adept at managing customer inquiries and conflicts with empathy to significantly enhanced loyalty and reduced wait times at DK Hotel. Skilled in active listening and call management, with an approach to consistently ensure customer satisfaction and efficient resolution of complaints, showcasing the ability to maintain professionalism and foster positive outcomes in high-stress situations.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
MTN
07.2019 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
HOSTESS
DK Hotel
02.2018 - 02.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported needs of over 50 persons wait staff who attended to specific needs of countless customers daily for DK restaurant with social relevancy and intentionality
- Enhanced customer experiences by efficiently managing reservations and seating arrangements
- Answered customer questions about hours, seating, and menu information
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Reduced wait times for guests by effectively coordinating with other team members during peak hours
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
Education
BBA - International Trade And Finance
University of Douala
Douala, Cameroon 09.2017 - 05.2024
High School Diploma -
CEGET Bonaberi
Douala, Cameroon 09.2016 - 06.2017
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Team Work
Leadership and Organizational skills
Timeline
Customer Service Representative
MTN
07.2019 - 06.2021
HOSTESS
DK Hotel
02.2018 - 02.2019
BBA - International Trade And Finance
University of Douala
09.2017 - 05.2024
High School Diploma -
CEGET Bonaberi
09.2016 - 06.2017
Similar Profiles
Francois Du PreezFrancois Du Preez
Store Supervisor at MTNStore Supervisor at MTN
Siyasanga DekedaSiyasanga Dekeda
Area Manager at MTNArea Manager at MTN
Andres SolorzanoAndres Solorzano
Sales Representative Team Leader at MTNSales Representative Team Leader at MTN