Teresa Kolm
Office Manager
Frohnleiten,6
Summary
Enthusiastic office manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of administrative challenges with 10+ years of experience in Office Management. Motivated to learn and grow even more.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Head Office Manager
Sager Gruppe
Peggau , Austria
02.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used Microsoft Word and other software tools to create documents and other communications.
- Monitored company inventory to keep stock levels and databases updated.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Contributed to financial and operational risk reduction by evaluating effectiveness of controls and subsystems.
- Reported financial data and updated financial records in ledgers and journals.
- Interacted with customers by phone, email or in-person to provide information.
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Handled incoming business and client requests for information.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Assisted team members with administrative requirements by expertly using diverse office software.
- Kept reception area clean and neat to give visitors positive first impression.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Operations Manager
Praun&Partner
Graz, Austria
04.2020 - 01.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed systems to track and log work issues.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reviewed operations reports to understand numbers and trends.
- Formulated processes to reduce downtime and financial loss.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Followed up with customers during and after installations to verify satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Business Office Manager
G. Weiner GmbH
Vienna, Austria
03.2012 - 12.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Checked documentation for accuracy and validity on updated systems.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Handled incoming business and client requests for information.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Assisted team members with administrative requirements by expertly using diverse office software.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Head Office Clerk
Autohaus Kolm
Zwettl , Austria
03.2010 - 10.2011
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
- Arranged meetings and coordinated resources for use by attendees.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Delivered services to customer locations within specific timeframes.
- Improved operations through consistent hard work and dedication.
- Used Microsoft Word and other software tools to create documents and other communications.
- Provided ongoing guest service.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree - American And English Literature
K. F. University Graz
Graz Associate of Business Administration - Fashion Design
Design And Business College
Krems High School Diploma -
Gymnasium
Zwettl Elementary School
ZwettlSkills
Adobe Photoshop
Office support (phones, faxing, filing)
Office procedures understanding
Business office administration
Managerial background
Project manager supervision
Microsoft Office expert
Office management experience
Timeline
Head Office Manager
Sager Gruppe
02.2022 - Current
Operations Manager
Praun&Partner
04.2020 - 01.2022
Business Office Manager
G. Weiner GmbH
03.2012 - 12.2019
Head Office Clerk
Autohaus Kolm
03.2010 - 10.2011
No Degree - American And English Literature
K. F. University Graz
Associate of Business Administration - Fashion Design
Design And Business College
High School Diploma -
Gymnasium
Elementary School