Tijana Maksimovic
Belgrade
Summary
Results-driven operations professional with a proven track record in optimizing business processes, enhancing productivity, and leading high-performing teams. Expertise in strategic planning, resource management, and driving operational efficiency in dynamic environments. Key strengths include collaboration, adaptability, leadership, and aligning teams with organizational goals to deliver tangible outcomes. Known for reliability, decisive problem-solving, and fostering a culture of continuous improvement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations and Technology Lead, Adria and Bulgaria
Marsh & McLennan
10.2021 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Established KPI's for each department to track progress towards organizational goals effectively.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
- Led cross-functional teams to successfully deliver complex technology projects within agreed timeframes and budgets.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Collaborated with stakeholders to define technical requirements, ensuring alignment with business objectives.
- Increased team productivity through effective collaboration, clear communication, and regular progress updates.
- Designed documentation protocols and standard operating practices to unify technology management efforts across company.
- Streamlined software development process with the introduction of Agile methodologies, resulting in faster project completion times.
- Developed a secure web-based platform for seamless data sharing between internal departments, improving overall efficiency.
- Oversaw IT budget planning process aligned with the organization''s financial goals without compromising on quality or resources.
- Evaluated emerging technologies and recommended strategic solutions to support business growth initiatives.
- Managed vendor relationships to ensure timely delivery of products/services while maintaining cost effectiveness.
- Reduced system downtime by implementing proactive monitoring and maintenance procedures.
- Improved systems with addition of new features and infrastructure.
- Authored best practices documentation for use in new personnel onboarding processes.
- Partnered with architecture team to develop wholistic technology roadmap, accounting for departmental priorities and overall business goals.
- Developed and tested software solutions to meet customer needs.
CLAIMS INSURANCE SOFTWARE TEAM LEAD
sTECH d.o.o.
01.2021 - 10.2021
- Company Overview: Member of UNIQA Group Austria
- First point of contact for Clients New Features and Change Requests
- Assisting in the collection and documentation of user's requirements, development of user stories, estimation and development of work plans
- Guiding team development efforts towards the successful project or task delivery
- Collaboration with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web and desktop-based business applications
- Identification and encouragement of areas for growth and improvement within the team
- Preparation of reports, manuals and other documentation related to the status, operation and maintenance of software
- Develop, refine, and tune integrations between applications
- Analyze and resolve technical and application problems
- Assessment of opportunities for application and process improvement
- Providing third-level support to business users
- Maintaining high standards of software quality while delivering solutions on-time and on-budget
- Member of UNIQA Group Austria
THALES OPERATIONAL MANAGEMENT SUPPORT SUPERVISOR
Geodis SCO
01.2017 - 01.2021
- E2E Implementation of the client Thales (WW military engineering and distribution) in Serbia
- Operational management support activities
- Logistic operation activities
- Lean and optimization activities such as implementation and follow up on tracking devices; design of KPI's both for the client and for the teams
- Design of client KPI dashboards in QlikSense and T&T system
- FLS team for all designated systems, implementation of new software solution (from UAT to MTP - testing, dry run and designing work instruction)
- Finance P2P & O2C team (AX)
- Loss, damage, and inventory claims and Non-Conformities with direct contact with the Client and the Insurance Company; Creation of the Dashboards in QlikSense
- Daily communication with logistic suppliers in France related to performance and scheduling
- Performing internal and supporting external parties for related audits
- Communicating status of performance results to all stakeholders and executing the related action plan to boost performance
- People management of all designated teams, schedules, vacations, days-off and other attendance and absence, appraisals and evaluation, bonus proposals (8 team members on-site and 6 France)
- Recruitment, onboarding, and training of new team members
IBM WW LOSS AND DAMAGE, INVOICE MANUAL DATA ENTRY AND BUSINESS CONTROL TEAM LEAD
Geodis SCO
01.2017 - 01.2021
- Managing supply chain management process and executing SLA
- Teams management through defining, delegating and prioritizing of the tasks (10 team members on-site and 4 remote WW)
- Daily, weekly, monthly and quarterly reporting to all stakeholders and executing the related action plan to boost performance
- Creation of the Warehouse security process; Implementation and the training to operational teams; Performing on-site security reviews and reporting to the Client
- PnL owner for the designated teams
- Budget review, analysis, and proposals
- Performing LEAN workshops related to the assigned process;
- Successful centralization of all invoice manual activities from EMEA to Serbia generating yearly revenue of $220k
- Consultant for ENTERPRISE Marsh ClearSight Solution for Claim Management Software
- Designated Manager for CMR (Change Management Requests) related to activities in Serbia
- ISO 9001 and ISO 14001 documents for audit and yearly review
- Recruitment, onboarding, and training of new team members
INDEPENDENT CLAIM ADJUSTER
Generali Osiguranje Srbija
01.2015 - 01.2017
- Independent Claim Adjuster for all claims filed related to travel health insurance under Europ Assistance
HEAD CLAIM ADJUSTER
AMS Osiguranje a.d.o
01.2004 - 01.2015
- Direct control of all claims related to liability, accident and travel health insurance
- Reporting KPI's to the Board of Directors and Supervisory Board
CLAIM ADJUSTER
AMS Osiguranje a.d.o
01.1998 - 01.2003
- Assessment and adjusting of claims related to liability, accident and travel health insurance
Education
Bachelor of Science - Military engineering
University of Belgrade, Mechanical Engineering
Belgrade, Serbia01.2003
Skills
- DevOps implementation
- Technology infrastructure optimization
- Performance optimization
- Big data analytics
- Documentation protocol design
- Performance analysis
- Technical leadership
- Continuous integration
- Project planning
- Presentations and public speaking
- Business process analysis
Certification
- Lean Six Sigma Certification - Green Belt - Credential ID 74603495 (2024)
- Power BI Essential Training (2020)
Languages
Serbian
Native language
English
Proficient
C2
Timeline
Operations and Technology Lead, Adria and Bulgaria
Marsh & McLennan
10.2021 - Current
CLAIMS INSURANCE SOFTWARE TEAM LEAD
sTECH d.o.o.
01.2021 - 10.2021
THALES OPERATIONAL MANAGEMENT SUPPORT SUPERVISOR
Geodis SCO
01.2017 - 01.2021
IBM WW LOSS AND DAMAGE, INVOICE MANUAL DATA ENTRY AND BUSINESS CONTROL TEAM LEAD
Geodis SCO
01.2017 - 01.2021
INDEPENDENT CLAIM ADJUSTER
Generali Osiguranje Srbija
01.2015 - 01.2017
HEAD CLAIM ADJUSTER
AMS Osiguranje a.d.o
01.2004 - 01.2015
CLAIM ADJUSTER
AMS Osiguranje a.d.o
01.1998 - 01.2003
Bachelor of Science - Military engineering
University of Belgrade, Mechanical Engineering
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