Timea Hudobova
Digital Workplace Operations Manager
Hviezdoslavov
Summary
Excellent in working with others to achieve a certain objective on time - Highly organized individual with strong interpersonal skills and excellent time management - Proficient communicator with strong diplomatic skills focused on solution - Stakeholder management skills on Executive level, Positive can do attitude - Detail oriented - Analytical thinking - Strong focus on Customer Experience.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
Workplace Service Management Specialist
Swiss Re Management AG | 2018-present
Bratislava
05.2018 - Current
- External employee management Recruitment across the teams, working closely with Scrum Teams and Product Owners to understand skills and capabilities requirements in order to effectively work with HR and sourcing to ensure right talent is recruited Managing relationships with Recruiting Agencies, Sourcing and HR Confidently managing negotiations, contracts with Recruiting Agencies together with Sourcing Maintaining internal information platforms (Sharepoint, MS Teams), internal communications and information Leveraging services, creating reports, Power BI Dashboards internal and external presentations Support, streamline and automate internal processes Organize, facilitate and support teams with events, workshops and Townhalls. Outsource vendor management, integration & transition for services & products operational support Operational support teams adoption of DevSecOps Managing financial planning, budget and ongoing operational service costs
- Led projects and analyzed data to identify opportunities for improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked with customers to understand needs and provide excellent service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Corporate Style and Image /Cabin Senior/Coach
Etihad Airways
Abu Dhabi
05.2008 - 01.2018
- Work experience within the Guest Experience department during the launch of the new Corporate Style and Image for the airline crew. Regular update of the Corporate Style and Image guide ensuring standards are kept and maintained. Managing regular meetings with potential suppliers. Regular airline crew check / guidance ensuring company standards are followed. Strong Customer Experience, attentiveness to details that gained over 9 years of work experience at. Leading and Coaching the team of 6-10 cabin crew members. Regular individual feedback provided to team members ensuring standards are kept at highest level. Mentoring crew members in preparation for their promotion.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Cabin Crew Member
SkyEurope airlines
Bratislava
03.2005 - 04.2008
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Followed company regulations and rules to promote safe environment for travelers and employees.
Airline Reservation Agent
SkyEurope airlines
Bratislava
02.2003 - 03.2005
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Bachelor of Science - International Relations And Diplomacy
PanEuropean University
Bratislava 09.2020 - Current
High School Diploma -
SOU Business Academy
Samorin 09.1997 - 05.2001
Skills
Agile methodology
Timeline
Bachelor of Science - International Relations And Diplomacy
PanEuropean University
09.2020 - Current
Workplace Service Management Specialist
Swiss Re Management AG | 2018-present
05.2018 - Current
Corporate Style and Image /Cabin Senior/Coach
Etihad Airways
05.2008 - 01.2018
Cabin Crew Member
SkyEurope airlines
03.2005 - 04.2008
Airline Reservation Agent
SkyEurope airlines
02.2003 - 03.2005
High School Diploma -
SOU Business Academy
09.1997 - 05.2001
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