Professional Summary
Overview
Work History
Education
Skills
Interests
Timeline

TOBIAS PERNIK

Raiffeisen Bank
Langkampfen
TOBIAS PERNIK
8
years of professional experience

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Customer Service Representative

1 Year 5 Months
Raiffeisen Bank | 2025.03 - Current
  • Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
  • Assisted in the implementation of new customer service protocols to enhance operational efficiency.
  • Developed and maintained comprehensive knowledge of bank products, facilitating informed customer guidance.
  • Provided assistance to customers in executing daily banking transactions to enhance service efficiency.
  • Coordinated account opening and maintenance activities, ensuring compliance with regulatory standards.

Pflichtpraktikum

2 Months
Seniorenheim Wörgl | 2023.07 - 2023.09

Erste-Hilfe-Kurs und Babyfit

10 Months
BFW Wörgl | 2021.09 - 2022.07

Buddy-Projekt

1 Year 10 Months
NMS Langkampfen | 2018.09 - 2020.07

Education

Fachschulabschluss - Bürokaufmann und Gastronomiefachmann

Höhere Lehranstalt Für Wirtschaftliche Berufe Kufstein | Kufstein | 2024-06

Fachschule

Fachschule für wirtschaftliche Berufe Wörgl | Wörgl | 2022-07

Polytechnische Schule Kufstein | Kufstein | 2021-07

NMS Langkampfen | Langkampfen | 2020-07

VS Oberlangkampfen | Oberlangkampfen | 2016-07

Skills

Advanced MS Office skills
Native German speaker
Proficient in English
Customer service
Critical thinking
Customer relations
Customer satisfaction measurement
Account management

Interests

Reisen & andere Kulturen
Lesen (Fachliteratur
Geschichte)
Konzertbesuche
Kochen

Timeline

Customer Service Representative

Raiffeisen Bank
2025.03 - CurrentRead More

Pflichtpraktikum

Seniorenheim Wörgl
2023.07 - 2023.09Read More

Erste-Hilfe-Kurs und Babyfit

BFW Wörgl
2021.09 - 2022.07Read More

Buddy-Projekt

NMS Langkampfen
2018.09 - 2020.07Read More

Fachschule für wirtschaftliche Berufe Wörgl

Fachschule
Read More

Polytechnische Schule Kufstein

Read More

NMS Langkampfen

Read More

VS Oberlangkampfen

Read More

Höhere Lehranstalt Für Wirtschaftliche Berufe Kufstein

Fachschulabschluss from Bürokaufmann und Gastronomiefachmann
Read More
TOBIAS PERNIK