Tsvetan Mihaylov

Processing of car claims - review, approval or rejection and registration of car damage claims which result of road transport accidents and others at the front office and with customers on call center.
Registration of auto insurance accidents and civil liability.

Providing necessary information to customers on claims handling. Constant contact with clients via phone and email.
Working with MS office (Word, Excel, Outlook), Webex and a specialized company software.

Correspondence with repair shops, referral of customers, preparation of orders for auto repair shops.

Administrative work with schedules and timetables.

• Developed strong client relationships through consistent communication and attentive service.
• Developed effective improvement plans in alignment with goals and specifications.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Maintained database systems to track and analyze operational data.
• Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
• Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.

Consulting and advising clients by phone as well as live. Preparation of various types of housing rental documents and contracts.
Working with agency software.

• Maintained connections with clients to encourage repeat business and referrals.
• Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.

Business sector: Tourism, hotels and restaurants

Positions held: bartender, delivery management, waiter, cook

Front office desk work - System administrator