Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tsvetan Mihaylov

Tsvetan Mihaylov

Specialist Standard Claims Allianz Bulgaria
Sofia

Summary

Forward-thinking Operations Specialist, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.

Experienced Customer Service Specialist focused on maximizing customer satisfaction through effective use of communication, analytical business thinking and trouble solving skills. Top-notch communicator with excellent time management, administrative skills, results-oriented.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Specialist Liquidation of Automobile Damages

Allianz Insurance
2023.04 - Current

Processing of car claims - review, approval or rejection and registration of car damage claims which result of road transport accidents and others at the front office and with customers on call center.
Registration of auto insurance accidents and civil liability.

Providing necessary information to customers on claims handling. Constant contact with clients via phone and email.
Working with MS office (Word, Excel, Outlook), Webex and a specialized company software.

Correspondence with repair shops, referral of customers, preparation of orders for auto repair shops.

Administrative work with schedules and timetables.

  • Developed strong client relationships through consistent communication and attentive service.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Maintained database systems to track and analyze operational data.
  • Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
  • Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.

Real Estate Agent

Ajax Properties
2022.03 - 2023.01

Consulting and advising clients by phone as well as live. Preparation of various types of housing rental documents and contracts.
Working with agency software.

  • Maintained connections with clients to encourage repeat business and referrals.
  • Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.

Manager

Restaurant SIS Trade
2021.07 - 2021.10

Business sector: Tourism, hotels and restaurants

Positions held: bartender, delivery management, waiter, cook

Office Administrator/ Courier Logistics

ECONT
2020.07 - 2020.11

Front office desk work - System administrator

Education

Bachelor of Science - Transport Technology And Management

Technical University
Sofia
2001.04 -

High School Diploma -

Romain Rolland Foreign Language High School
Stara Zagora, Bulgaria
2001.04 -

Skills

Teamwork and Collaboration

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Languages

Bulgarian
English
French

Timeline

Specialist Liquidation of Automobile Damages

Allianz Insurance
2023.04 - Current

Real Estate Agent

Ajax Properties
2022.03 - 2023.01

Manager

Restaurant SIS Trade
2021.07 - 2021.10

Office Administrator/ Courier Logistics

ECONT
2020.07 - 2020.11

Bachelor of Science - Transport Technology And Management

Technical University
2001.04 -

High School Diploma -

Romain Rolland Foreign Language High School
2001.04 -
Tsvetan MihaylovSpecialist Standard Claims Allianz Bulgaria