Tsvetan Popadiyn
Sofia
Summary
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
17
17
years of professional experience
Work History
Team Leader
Concentrix Services Bulgaria
04.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Senior Subject Matter Expert
Concentrix Services Bulgaria EOOD, Bulgaria
06.2020 - 04.2023
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Polish Speaking Customer Service Support
Concentrix Services Bulgaria EOOD, Bulgaria
05.2015 - 06.2020
- Acted as liaison between customers and internal departments, facilitating resolution of complex issues.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Achieved swift problem resolutions by employing strong critical thinking and analytical skills during customer interactions.
- Provided constructive feedback to colleagues, helping improve overall team performance while maintaining positive working relationships.
Sales representative
P&P Cito Sp. z o.o.
01.2014 - 01.2015
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Polish speaking tour guide
Lucky Tours Ltd.
01.2008 - 01.2014
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Bulgarian speaking tour guide and sales representative
ET Zdravka Chimeva – ALFATOUR
01.2012 - 01.2013
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Built personal relationships with guests to promote positive experiences.
Bank accountant and cashier
Investbank JSC
01.2011 - 01.2012
- Prepared tax returns accurately for both federal and state-level filing requirements, minimizing potential liabilities or penalties.
- Reduced errors in financial reporting through rigorous attention to detail and implementation of periodic internal reviews.
Hotel receptionist
Viktor I Ltd.
01.2009 - 01.2010
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
Education
Master of Arts - Slavic philology, Polish and Bulgarian language
Plovdiv University “Paisii Hilendarski”
Plovdiv, Bulgaria09-2014
Management in tourism -
Professional High School of Tourism
Razlog, Bulgaria05-2003
Skills
- Good organizational skills
- Good communication skills
- Adapting to organizational changes
- Self-discipline
- Attention to detail
- Problem-solving skills
- Mentoring
- Teamwork and collaboration
- Customer relations
- Microsoft office
- Problem-solving
- Strong analytical skills
- Work ethic and integrity
Languages
Bulgarian
Native or Bilingual
Polish
Full Professional
English
Professional Working
Personal Information
Date of Birth: 11/18/84
Timeline
Team Leader
Concentrix Services Bulgaria
04.2023 - Current
Senior Subject Matter Expert
Concentrix Services Bulgaria EOOD, Bulgaria
06.2020 - 04.2023
Polish Speaking Customer Service Support
Concentrix Services Bulgaria EOOD, Bulgaria
05.2015 - 06.2020
Sales representative
P&P Cito Sp. z o.o.
01.2014 - 01.2015
Bulgarian speaking tour guide and sales representative
ET Zdravka Chimeva – ALFATOUR
01.2012 - 01.2013
Bank accountant and cashier
Investbank JSC
01.2011 - 01.2012
Hotel receptionist
Viktor I Ltd.
01.2009 - 01.2010
Polish speaking tour guide
Lucky Tours Ltd.
01.2008 - 01.2014
Master of Arts - Slavic philology, Polish and Bulgarian language
Plovdiv University “Paisii Hilendarski”
Management in tourism -
Professional High School of Tourism
Similar Profiles
Aristidis AlexopoulosAristidis Alexopoulos
Associated Manager IT Operations at Concentrix Services BulgariaAssociated Manager IT Operations at Concentrix Services Bulgaria
Martin LazarovMartin Lazarov
Sr. Quality Evaluator at Concentrix Services Bulgaria LTDSr. Quality Evaluator at Concentrix Services Bulgaria LTD
Galena PetkovaGalena Petkova
Accounts Receivable Accountant at KOSTAL Bulgaria Automotive EOODAccounts Receivable Accountant at KOSTAL Bulgaria Automotive EOOD