ŻULIETA CZOBANOWA
Wien
Summary
Customer service professional with a solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
WESTROCK
05.2022 - 01.2025
- Paperboard order management for EMEA region in English, French, and Polish language. Successful cooperation and coordination with the logistics and production team.
- Increased client retention through exceptional customer service and prompt communication.
Sales Assistant with French language
SILGAN CLOSURES
02.2018 - 04.2022
- Processed transactions accurately while maintaining a high level of customer service for Key customers (Coca Cola, Andros, Eckes Granini, Heinz, Nestle)
- Customer product portfolio handling, new product development. Order and deliveries management in SAP SD
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Cash Allocation Specialist With Bulgarian Language
SHELL
06.2015 - 02.2018
- Cash allocation and application for Bulgaria in SAP FI, reporting
- Working closely with Sales, Debt Recovery and Business Analysts teams for successful maintenance of Corporate, Medium and Small Customers.
Customer Service Representative with French language
AON HEWITT
03.2014 - 04.2015
- Supporting Bank of America and American Express employees on Performance Management Mylearning platform support via chat and phone
HR Connection Specialist
CISCO SYSTEMS
09.2012 - 02.2014
- UK and Ireland HR Subject Matter Expert on Benefits, Compensation, Employee Relations, Data Maintenance, and UK Labour Law.
HR Recruitment Specialist HSBC France
HSBC
11.2010 - 08.2012
- Built strategic partnerships with external agencies for hard-to-fill positions or specialized skill sets when needed.
- Expanded candidate pool by utilizing various sourcing techniques such as job boards, social media, and networking events.
Voluntary work and self-education
CRACOVIA EXPRESS FOUNDA
06.2009 - 10.2010
- Financial settlement and final report preparation within the framework of Visegrad Film Festival 2009
Headhunter on behalf of Microsoft FR
KENEXA
07.2008 - 04.2009
- Developed recruiting strategies to identify qualified candidates and build a network.
- Executive search.
Recruiter with French and English language for EME
ALEXANDER MANN SOLUTION
02.2007 - 06.2008
- Recruitment and onboarding coordination for IT, Sales, and Marketing positions in Hewlett Packard and Computer Science Corporation
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Education
B1/2 e-Trimester - Deutsch online
Sprachzentrum Universität Wien
01.2022
Microsoft Excel Intermediate Intensive -
Comarch Training Center
01.2019
Business English C1 -
British Council
01.2019
Business French C1 Certified -
Institut Français Pologne
01.2008
Master - Polish studies
Jagiellonian University
01.2005
Skills
- Customer Focused Mindset
- Creative Problem Solving
- Administrative Excellence
- Experience with CRM software
- Delivery Scheduling
- Coordination
- Report preparation
- Complaint handling
Languages
English
Full Professional
French
Full Professional
Polish
Native or Bilingual
Bulgarian
Native or Bilingual
German
Limited Working
Russian
Limited Working
Timeline
Customer Service Specialist
WESTROCK
05.2022 - 01.2025
Sales Assistant with French language
SILGAN CLOSURES
02.2018 - 04.2022
Cash Allocation Specialist With Bulgarian Language
SHELL
06.2015 - 02.2018
Customer Service Representative with French language
AON HEWITT
03.2014 - 04.2015
HR Connection Specialist
CISCO SYSTEMS
09.2012 - 02.2014
HR Recruitment Specialist HSBC France
HSBC
11.2010 - 08.2012
Voluntary work and self-education
CRACOVIA EXPRESS FOUNDA
06.2009 - 10.2010
Headhunter on behalf of Microsoft FR
KENEXA
07.2008 - 04.2009
Recruiter with French and English language for EME
ALEXANDER MANN SOLUTION
02.2007 - 06.2008
Business English C1 -
British Council
Business French C1 Certified -
Institut Français Pologne
B1/2 e-Trimester - Deutsch online
Sprachzentrum Universität Wien
Microsoft Excel Intermediate Intensive -
Comarch Training Center
Master - Polish studies
Jagiellonian University
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