VALESKA LANGHAMMER
Front Office Employee / Assistant Manager & Reservations
Uttendorf
Summary
Self-reliant, organized, and friendly with over 3 years of experience in the hospitality industry. Offers top-notch customer service, well-developed communication skills, the ability to multitask under pressure, and lead a team of more than 5 employees.
Dedicated Front Office with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Front Office & Reservations
Hotel Latini
06.2023 - Current
- Reception:
- Guest Check-In & Check Out
- Guest Service
- Processing of daily mail traffic as well as archiving of all documents
- Active care of the guests
- Cash accounting
- Cash book control
- Cooperation and coordination with suppliers
- Printed matter production (daily menus, morning mail, etc.)
- Training of new employees
- Managing own shift (early or late shift) with responsibility
- Creation of Ski Passes & Zell Am See Kaprun Summer Cards
- Compliance with quality standards
- Reservations:
- Active telephone sales of rooms and offers
- Receiving, advising and answering individual holiday enquiries and reservations
- Entering guest and reservation data
- Active upsell and additional sales
- General correspondence from the reservations department
Front Office Employee / Assistant Manager
Nikolaus By AvenidA - Alpin Family
05.2023 - 04.2025
- Guest check-in and check-out
- Visitor service
- Room inspections (Housekeeping)
- Handling daily email correspondence and archiving all documents
- Active guest support
- Cashbook accounting and control
- Collaboration and coordination with suppliers
- Inspection and customs clearance of deliveries
- Deputy department head
- Creating duty rosters
- Training new employees
- Issuing ski passes & Zell Am See Kaprun summer cards
- Checking the operational conditions of hotel elevators
- Creating HACCP cleaning plans for F&B and housekeeping departments
- Managing the hotel emergency phone
- Preparing swan and heart towel decorations for honeymoon packages (Housekeeping)
- Preparing social media posts
Shift Leader / Receptionist
Grand Hotel Zell Am See
02.2023 - 05.2023
- Guest check-in and check-out
- Visitor service
- Room inspections (Housekeeping)
- Handling daily email correspondence and archiving all documents
- Active guest support
- Cashbook accounting and control
- Collaboration and coordination with suppliers
- Inspection and customs clearance of deliveries
- Training new employees
- Issuing ski passes
- Creating morning posts for guests and restaurant menus
- Lobby inspections
- Coordinating team responsibilities
- Delegating tasks to colleagues
Front Office Employee
Nikolaus By AvenidA - Alpin Family
09.2022 - 02.2023
- Guest check-in and check-out
- Visitor service
- Room inspections (Housekeeping)
- Handling daily email correspondence and archiving all documents
- Active guest support
- Cashbook accounting and control
- Collaboration and coordination with suppliers
- Inspection and customs clearance of deliveries
- Deputy department head
- Training new employees
- Issuing ski passes & Zell Am See Kaprun summer cards
- Checking the operational conditions of hotel elevators
- Creating HACCP cleaning plans for F&B and housekeeping departments
- Managing the hotel emergency phone
Breakfast Attendant
Nikolaus By AvenidA - Alpin Family
12.2021 - 08.2022
- Setting up and dismantling the breakfast buffet
- Baking bread and dough
- Preparing dishes such as scrambled eggs, fried eggs, omelets
- Buffet preparations (plating, cutting fruits and vegetables)
- Guest service
- Cleaning work surfaces and restaurant areas
- Collaboration and coordination with suppliers
- Active guest support
- Inspection and organization of deliveries
Web Designer
Island View Distributors LLC (Family Business)
01.2021 - 01.2021
- Creating and designing a complete and functional website
Warehouse Assistant - Occasional Work
KinderMaxx
01.2021 - 01.2021
- Sorting logistics
- Inventory counting
Education
Bryandale Pre-Primary School
01.2008
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Laurel Springs School (Homeschool)
01.2021
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Dubai International Academy
01.2018
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Regent International School
01.2011
Skills
- Leadership and teamwork
- Customer service
- Communication skills
- Organized and efficient
- Multitasking ability
- Computer skills
- Quick learner
- Ability to work under stress
- Time management
Certification
Dec 2022: Basic First Aid Course (16 hours), Austrian Red Cross
Interests
Volunteering, Traveling, Baking & Cooking, Hiking, Sports - Swimming, Basketball, Volleyball, Cycling, Fashion, Content creation for social media
Timeline
Front Office & Reservations
Hotel Latini
06.2023 - Current
Front Office Employee / Assistant Manager
Nikolaus By AvenidA - Alpin Family
05.2023 - 04.2025
Shift Leader / Receptionist
Grand Hotel Zell Am See
02.2023 - 05.2023
Front Office Employee
Nikolaus By AvenidA - Alpin Family
09.2022 - 02.2023
Breakfast Attendant
Nikolaus By AvenidA - Alpin Family
12.2021 - 08.2022
Web Designer
Island View Distributors LLC (Family Business)
01.2021 - 01.2021
Warehouse Assistant - Occasional Work
KinderMaxx
01.2021 - 01.2021
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Laurel Springs School (Homeschool)
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Dubai International Academy
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Regent International School
Bryandale Pre-Primary School
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