Vassiliki Vontsa Charakopoulou
Hospitality Professional With Expertise In Bar Service And Mixology
Kozani
Summary
Communicative Head Waitress with more than 8 years of F&B expertise, dedicated to providing high quality service and exceptional guest experiences. Creative floor leader, familiar with bartending techniques, ready to take charge in a fast paced environment and stressful circumstances. Looking to join an international luxury hotel with a team of equally passionate coworkers.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Bartender Shift Manager
Boutique Hotel Schmelzhof
11.2024 - Current
- Trained 3 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender
Numo Beach Resort Crete,Curio Collection by Hilton
05.2024 - 10.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Head Bartender
Boutique Hotel Schmelzhof
11.2023 - 04.2024
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
Head Waitress
Lesante Blu - The Leading Hotels of the World
04.2023 - 10.2023
- Company Overview: Member of the Leading hotels of the world
- Shift Leader
- Coordinated service flow
- Served food and beverages within time frames
- Ensured that the service meets guest's needs
- Member of the Leading hotels of the world
Bar Waitress
Danai Beach Resort and Villas
06.2020 - 10.2022
- Company Overview: Member of the Leading hotels of the world
- Explained daily specials and beverage promotions to exceed daily sales goals
- Handled complaints and questions relating to drinks or food promptly
- Performed opening and closing duties within bar area according to schedule
- Assisted with bartending duties during high-volume shifts
- Member of the Leading hotels of the world
Bar Waitress
Village Mare
05.2019 - 10.2019
- Assisted other bar staff with seating and taking orders when backed-up or unavailable
- Greeted guests in bar area of a busy, fast-paced environment with energy and enthusiasm
- Handled complaints and questions relating to drinks or food promptly
Slot Attendant
Porto Carras Grand Resort
05.2017 - 05.2018
- Completed casino cage transactions on behalf of customers
- Connected with guests on a personal level to build loyalty
- Handled money, ticket and chips exchanges for customers
- Complied with gaming commission rules by verifying players' ages
Education
Bartenders Basic Course - Mixology
The Bar Institute
03.2023 - 04.2023
Training And Upskilling - HR School
Human Resources Institute (HRCI) & Credly
10.2022 - 02.2023
BBA - Management of Tourism and Hospitality
International Hellenic University
09.2015 - 09.2022
Skills
- Problem-solver
- Work Ethic
- Communication skills
- Time Management
- Empathy
- Team Player
- Leadership
- Attentiveness
Personal Information
Date of Birth: 02/02/97
Accomplishments
Achieved a 32,8% increase in annual bar sales (2024)
Employ of the month 08/24
Timeline
Bartender Shift Manager
Boutique Hotel Schmelzhof
11.2024 - Current
Bartender
Numo Beach Resort Crete,Curio Collection by Hilton
05.2024 - 10.2024
Head Bartender
Boutique Hotel Schmelzhof
11.2023 - 04.2024
Head Waitress
Lesante Blu - The Leading Hotels of the World
04.2023 - 10.2023
Bartenders Basic Course - Mixology
The Bar Institute
03.2023 - 04.2023
Training And Upskilling - HR School
Human Resources Institute (HRCI) & Credly
10.2022 - 02.2023
Bar Waitress
Danai Beach Resort and Villas
06.2020 - 10.2022
Bar Waitress
Village Mare
05.2019 - 10.2019
Slot Attendant
Porto Carras Grand Resort
05.2017 - 05.2018
BBA - Management of Tourism and Hospitality
International Hellenic University
09.2015 - 09.2022
Similar Profiles
Sameer SharmaSameer Sharma
Sous chef at Inglewood Manor hotel by Boutique hotel groupSous chef at Inglewood Manor hotel by Boutique hotel group
Kiss Kissala NgobolaKiss Kissala Ngobola
Tour Operations Manager at Pineapple House Hotel & Royal Boutique HotelTour Operations Manager at Pineapple House Hotel & Royal Boutique Hotel
Letticia ManoovalooLetticia Manoovaloo
Front Office Receptionist at Indigo Hotel Group -The Address Boutique HotelFront Office Receptionist at Indigo Hotel Group -The Address Boutique Hotel