Vasya Popova
Sofia
Summary
Skilled Professional focused on maximizing team success through effective use of inclusive collaboration, critical thinking and consistent organizational abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
13
13
years of professional experience
Work History
HR Processes Specialist
Coca-Cola Hellenic HBC
Sofia
08.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Improved team collaboration by initiating regular strategy meetings.
- Developed training materials to enhance staff proficiency and productivity.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Support Agent
Modis Bulgaria
Sofia, Bulgaria (Remote)
04.2020 - 07.2021
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- End User support
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
Sales Consultant
Bulgarian Rose
Sofia, Bulgaria
05.2014 - 05.2016
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Translator
"Culinary Journal" ("Кулинарен Журнал")
Sofia, Bulgaria
11.2011 - 04.2014
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Reviewed, edited and proofread translated documents for accuracy.
Education
BBA - Vocal Performance And Songwriting
Berklee College of Music
Boston, MA, USA12-2019
Bachelor of Arts - Po & Jazz Vocal Performance
National Academy of Music "Prof. Pancho Vladigerov
Sofia, Bulgaria05-2015
Skills
- Customer relations
- Analytical thinking
- Documentation management
- Advanced communication
- Team collaboration
- Knowledge sharing
- Process optimization
- Time management
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Active listening
- Process improvement
- Reliability
- Problem-solving aptitude
- Adaptability
- Creativity
Interests
Music, Theatre, Language, Philosophy
Languages
Bulgarian
Native language
English
Advanced
C1
German
Advanced
C1
Technical Skills
- Word
- PowerPoint
- Excel
- Outlook
- SNOW
- SAP
- Workday
- Smartsheet
- SSF
Accomplishments
Soloist in “Middle Eastern Festival” – 2016, 2017, 2018, 2021
Soloist in score for the Japanese anime "Dr. Stone“ - 2018
Participation in the “Metallica Project” – remake of “Unforgiven” together with Metallica and Contemporary Choreographer Otis Salid
Soloist in “Paul Winter 23rd Summer Solstice Celebration” – New York, USA – 2018
Soloist in “Paul Winter Consort” New York, USA – 2017
Soloist in gospel festival “Gospel Holidays”, Zwickau, Germany– 2014, 2016
Soloist in the band of “Шоуто на канала" BNT – 2015, 2016
Finalist in "The Voice of Bulgaria" 2013
Vocalist in vocal ensemble "Tamara Voices”
Timeline
HR Processes Specialist
Coca-Cola Hellenic HBC
08.2021 - Current
Customer Support Agent
Modis Bulgaria
04.2020 - 07.2021
Sales Consultant
Bulgarian Rose
05.2014 - 05.2016
Translator
"Culinary Journal" ("Кулинарен Журнал")
11.2011 - 04.2014
BBA - Vocal Performance And Songwriting
Berklee College of Music
Bachelor of Arts - Po & Jazz Vocal Performance
National Academy of Music "Prof. Pancho Vladigerov