Velislav Andreev
Senior IT Support Analyst
Sofia
Summary
Professional IT support expert skilled in troubleshooting and system administration. Adept at driving team collaboration and adapting to dynamic environments. Known for reliability and delivering results through strong technical and interpersonal skills. Proficient with range of software and hardware solutions, ensuring seamless IT operations.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior IT Support Analyst
GfK
04.2021 - Current
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Ensuring proper case documentation prior routing to next level of support
- Building knowledge base, based on trend analysis of technical issues and reoccurring problems
- Ensuring compliance with relevant regulations and company security policies when handling sensitive customer data or accessing internal systems
- Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
- Served as a subject matter expert on various technical topics
Technical Support level 2
C3i Europe
04.2019 - 04.2021
- Company Overview: Business sector: Information technologies, Company size: above 300
- Accountable for being proficient in all applications, workflows and business processes related to their assigned clients
- Recommend new solutions in the troubleshooting and update of existing knowledge base
- Responsible for meeting targets set by the client - SLAs
- Assist in the mentoring of level 1 agents
- Quality assurance check
- Business sector: Information technologies, Company size: above 300
Technical Support - Level 1
C3i Europe
02.2017 - 04.2021
- Company Overview: Business sector: Information technologies, Company size: above 300
- Answering phone calls and providing technical assistance related to software or hardware issues
- Installation of professional software - SCCM
- IOS devices troubleshooting
- Administration of user accounts in Active Directory, OKTA and SAP
- Business sector: Information technologies, Company size: above 300
Education
Master's Degree in Law -
New Bulgarian University
Sofia 05.2012 - 06.2020
Skills
Windows
Microsoft O365
ServiceNow
Active Directory
SAP user administration
IOS device support
Network
Azure Entra ID
InTune MDM
McAfee ePolicy Orchestrator
SolarWinds
SFTP
FTP
PowerShell
VMware vSphere
Organization skills
Team worker
Multi-tasking
Self-confident
Motivated
Loyal
Ability to work in SLA
Soft skills
ITIL Certified
Certification
ITIL Foundation Certificate in IT Service Management
Personal Information
- Citizenship: Bulgaria
- Date of Birth: 07/15/93
- Gender: Male
Timeline
Senior IT Support Analyst
GfK
04.2021 - Current
Technical Support level 2
C3i Europe
04.2019 - 04.2021
Technical Support - Level 1
C3i Europe
02.2017 - 04.2021
Master's Degree in Law -
New Bulgarian University
05.2012 - 06.2020
Similar Profiles
POLINA KERANCHEVAPOLINA KERANCHEVA
Data Analysis Specialist at GfKData Analysis Specialist at GfK
KUGAN MURALLYKUGAN MURALLY
Associate Developer at GFKAssociate Developer at GFK
Deepanshu GujralDeepanshu Gujral
Analyst at GFKAnalyst at GFK