Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Veronica Gaisböck

Veronica Gaisböck

Graz

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

4
4
years of professional experience
4
4
Languages

Work History

Front Office Manager

Amedia Express Graz Airport
2023.09 - Current
  • Increased sales by 10%
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.

Front Office Agent

Grand Hotel Wiesler
2022.04 - 2022.12
  • Streamlined front desk operations for improved guest experience and increased staff productivity.
  • Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.

Front Office Agent

Der Steirerhof 5*
2020.08 - 2021.11
  • Developed strong relationships with local businesses to provide personalized recommendations for dining or activities based on guest preferences.
  • Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.

Education

Diploma De Espanol

SGD Darmstadt
Darmstadt, Germany
2023.09 - Current

Apprenticeship Examination - Hotel And Hospitality Assistent

LBS Bad Gleichenberg
Bad Gleichenberg
2001.04 -

No Degree - International Guest Service And Languages

HLW Schrödinger
Gaz
2001.04 -

Skills

Oral and writing communication

Languages

German

English

Spanish

Italian

Timeline

Front Office Manager

Amedia Express Graz Airport
2023.09 - Current

Diploma De Espanol

SGD Darmstadt
2023.09 - Current

Front Office Agent

Grand Hotel Wiesler
2022.04 - 2022.12

Front Office Agent

Der Steirerhof 5*
2020.08 - 2021.11

Apprenticeship Examination - Hotel And Hospitality Assistent

LBS Bad Gleichenberg
2001.04 -

No Degree - International Guest Service And Languages

HLW Schrödinger
2001.04 -
Veronica Gaisböck