Veronica Gaisböck
Graz
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Front Office Manager
Amedia Express Graz Airport
2023.09 - Current
- Increased sales by 10%
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
Front Office Agent
Grand Hotel Wiesler
2022.04 - 2022.12
- Streamlined front desk operations for improved guest experience and increased staff productivity.
- Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.
Front Office Agent
Der Steirerhof 5*
2020.08 - 2021.11
- Developed strong relationships with local businesses to provide personalized recommendations for dining or activities based on guest preferences.
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
Education
Diploma De Espanol
SGD Darmstadt
Darmstadt, Germany 2023.09 - Current
Apprenticeship Examination - Hotel And Hospitality Assistent
LBS Bad Gleichenberg
Bad Gleichenberg 2001.04 -
No Degree - International Guest Service And Languages
HLW Schrödinger
Gaz 2001.04 -
Skills
Oral and writing communication
Timeline
Front Office Manager
Amedia Express Graz Airport
2023.09 - Current
Diploma De Espanol
SGD Darmstadt
2023.09 - Current
Front Office Agent
Grand Hotel Wiesler
2022.04 - 2022.12
Front Office Agent
Der Steirerhof 5*
2020.08 - 2021.11
Apprenticeship Examination - Hotel And Hospitality Assistent
LBS Bad Gleichenberg
2001.04 -
No Degree - International Guest Service And Languages
HLW Schrödinger
2001.04 -
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