VERONIKA IGIĆ
Summary
Ambitious and communicative professional with a robust background in administrative work, procurement, and HR. Highly adaptable with a proven ability to excel both independently and collaboratively within diverse teams. Experience includes document preparation, correspondence management, and cross-departmental support, consistently prioritizing customer and employee satisfaction. Fluency in multiple languages enhances effective communication with internal and external partners, fostering strong relationships and facilitating seamless operations. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Computer Futures, a Division of SThree
Job overview
- Company Overview: Wien, Austria
- Uses sales and sourcing skills to find and place talent in the IT industry.
- Demonstrated expertise in managing recruitment processes and office operations for over 5 years.
- Builds long-term relationships with candidates and clients, delivering quality service and solutions.
- Utilized SAP, Salesforce, and Mercury in daily tasks.
- Utilized strong communication skills to enhance negotiation and problem-solving.
- Facilitates career advancement for individuals within the IT industry.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Provided exceptional customer service, leading to increased client retention and loyalty.
- Provided excellent customer service, answering questions and addressing concerns promptly.
D4R7 Construction s.r.o.-PPP-PORR/ Ferrovial Agroman
Job overview
- Company Overview: Bratislava, Slovak Republic
- Administrative work within the agenda of the Administration Department, work with the information system, preparation of documents for data processing in the information system, and processing of relevant reports. Using a variety of software packages such as online filing systems. Booking transport and accommodation and arranging appointments for staff members. Preparing letters, presentations and reports. Supervising and monitoring the work of secretarial, clerical and administrative staff. Communication with the company's business structures, contractual associates within the administrative agenda (postal, e-mail, and telephone communication). Performing ad-hoc administrative duties. Providing support to Finance & Commercial department. Implementing and maintaining procedures/office administrative systems.
D4R7 Construction s.r.o.-PPP-PORR/ Ferrovial Agroman
Job overview
- Company Overview: Bratislava, Slovak Republic
- Administrative work, the fulfillment of tasks assigned by the head of the sales department, and support of the entire department. Telephone and written communication with customers and suppliers. Communication with internal, external partners, state institutions, and individual departments of the company. Work in the internal system - recording, processing, and scanning of comparison tables and preparation of Purchase orders and Vendors. Prepare, in collaboration with the Procurement Manager, the Requests for Quotation (RFQ). Explore all reasonable sources, including international Vendors to the extent permitted by contractual requirements. Collaborate with the Procurement Manager in the Preparation of the list of potential suppliers before the RFQs.
- Exceeded performance metrics consistently by delivering exceptional customer service experiences.
PORR
Job overview
- Company Overview: Bratislava, Slovak Republic
- Assisting HR with the process of recruitment, including vetting candidates, assisting with interviews, and issuing employment contracts. Providing customer service to organization employees. Supporting internal and external inquiries and requests related to the HR department. Compiling and maintaining paper, digital, and electronic employee records, including holiday and sickness leaves. Processing payroll and assisting with the documentation of employee compensation and benefits. Supporting HR-related training programs, workshops, and seminars. Entering employee data into the computer database. Coordinating logistics for new hire orientations. Writing and submitting reports on general HR activities. Overseeing HR events and meetings and coordinating management-employee communications.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
Kapnos Tavern
Job overview
- Company Overview: USA
- Coordinate daily Front of the House and Back of the House restaurant operations. Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints. Regularly review product quality and research of new vendors. Organize and supervise shifts. Train new and current employees on proper customer service practices. Implement policies and protocols that will maintain future restaurant operations.
High Sierra Pools
Job overview
- Company Overview: USA
- Administering new employment assessments. Answering employee questions. Processing incoming mail. Creating and distributing documents. Providing customer service to organization employees. Serving as a point of contact with benefit vendors/administrators. Setting appointments and arranging meetings. Participating in recruitment efforts. Posting job ads and organizing resumes and job applications. Scheduling job interviews and assisting in the interview process.
Education
Comenius UniversityBratislava, Slovakia
GymnasiumTrencin, Slovakia
Skills
Invoicing - Basic
DRIVING LICENSE
B
ADDITIONAL INFORMATION
Communicative, able to cooperate with people of different profiles. Capable of quickly adjusting to the new working environment, able to work independently, under pressure and in a larger team. Ambitious, hard-working, industrious, responsible, and willing to collaborate with colleagues. Ready for further training.
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