Vladliena Proviedukhina
МА Housekeeping
Altaussee,6
Summary
Driven professional with extensive experience in housekeeping and administration. Excelled in enhancing guest satisfaction and maintaining stringent hygiene standards, demonstrating exceptional organizational skills and adaptability. Proven track record in conflict resolution and performance improvements, achieving significant quality enhancements in fast-paced environments.
Overview
5
5
years of professional experience
Work History
MA Housekeeping
MAYRLIFE Medical Health Resort
04.2024 - Current
- Cleaning and maintenance of hotel rooms.
- Independent and self-sufficient work.
- Washing, ironing of clothes and work equipment.
- Observance and maintenance of sanitary norms on the territory of the hotel during the working day.
- Maintaining order in storage areas and work floor, carts and office.
- Maintaining a positive and pleasant atmosphere with guests, immediately fulfilling guests' requests to increase their comfort level during their stay.
- Informing and establishing interaction with other departments, for the harmonious work of the whole system of the organization.
MA Housekeeping
Mondi Hotel Am Grundlsee
05.2022 - 11.2023
- Cleaning of hotel rooms.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Maintaining the hotel's cleanliness policy during the working day.
- Maintaining quality and hygiene standards Hygiene control.
- Managing lost and found and assisting in the
managing the warehouse, inventory and guest
inventory and guest supply.
Administrator of Private Public School
"Alternativa" Online School
09.2019 - 05.2022
- Personal meetings and negotiations with potential/current students, as well as parents of students of our institution.
- Negotiations on the phone and providing comprehensive support to clients on issues of interest to them.
- Business communication and correspondence.
- Resolving disputes and conflicts.
- Preparing official documents, verifying and processing data.
- Tracking payments and entering them into the system.
- Conducting negotiations of all types, including tough negotiations.
- Assistance in solving minor technical problems related to the use of mobile and computer devices.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
BBA - Master Degree, "Psychology"
NTU "Kharkov Polytechnic Institute"
Ukraine, Kharkiv 04.2001 -
Skills
- Work Prioritization
Cleaning and sanitation
- Maintenance knowledge
- Customer service-focused
- Health and safety compliance
- Quality improvements
- Guest Relations
- Sorting and washing laundry
Problem-Solving
Adaptability
- Customer service focus
- Customer Relations
Languages
Ukrainian, Russian
Native language
English
Intermediate
B1
Croatian
Intermediate
B1
German
Elementary
A2
Hobbies
Snowboarding, bicycling, painting, psychology.
Timeline
MA Housekeeping
MAYRLIFE Medical Health Resort
04.2024 - Current
MA Housekeeping
Mondi Hotel Am Grundlsee
05.2022 - 11.2023
Administrator of Private Public School
"Alternativa" Online School
09.2019 - 05.2022
BBA - Master Degree, "Psychology"
NTU "Kharkov Polytechnic Institute"
04.2001 -
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