Vyara Asenova
Project Management Office (PMO)
Sofia
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
PMO Coordinator
Soitron Bulgaria
06.2022 - Current
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Partnered closely with other departments to align goals towards achieving organizational success.
- Maintained accurate documentation of project activities, decisions, and outcomes for future reference.
- Assisted in the development of PMO processes, policies, and procedures to improve overall operations efficiency.
- Supported Project Managers in tracking project milestones and updating status reports on a regular basis.
- Contributed to the successful delivery of projects by coordinating meetings, managing action items, and resolving issues promptly.
- Mitigated risks by proactively identifying potential issues and developing contingency plans.
- Managed project budgets by closely monitoring expenses and ensuring cost-effective resource utilization.
- Established positive relationships with stakeholders through open communication lines and active listening skills.
- Conducted thorough project reviews for continuous improvement and lessons learned identification.
- Collaborated with cross-functional teams to define project scope, objectives, and requirements.
Corporate Receptionist & Guest Experience Coordinator
Acuity
3 2019 - 11.2021
- Managing front desk on a daily basis and performing a variety of administrative and clerical tasks
- The first point of contact for the companies in the building
- Duties including offering administrative support across the organization, welcoming guests and greet people who visit the business
- Coordinating front-desk activities, including distributing correspondence and redirecting phone calls
- Working with the Building Management Team to help deal with any issues may have in the workplace
- Creating an event calendar for the year and organising charity and themed events and pop up- shops in the lobby area of the building
- Creating and distributing a monthly internal newsletter across the companies in the building
- Doing ad hoc duties as and when requested by the Building Management Team.
Corporate Receptionist
Axis Reception Services
09.2018 - 01.2019
- Welcoming visitors and all employees in a professional and friendly manner
- Searching the visitors name using portal and providing them with an appropriate access pass
- Dealing with feedback and complaints in a professional manner
- Developing and maintaining a database of contacts and services
- Adhering to all regulations set by Management at all times
- Responsible for the day to day running of the Reception Desks
- Using of Visitor databases and Microsoft packages (Word, Outlook, etc
- Entering Visitor information and appointments onto the system
- Answering phone calls, return all voicemails and action all e-mails
- Reporting any maintenance and cleaning issues to the relevant team
- Ensuring the desk and Reception/public areas are clean and well presented at all times
- Checking stationery and food stock is maintained and controlled.
Customer Support Assistant (Part Time)
Coople
12.2017 - 07.2018
- Answer and resolve customer queries
- Meet personal/customer service team sales targets and call handling quotas
- Resolve service problems by investigating customer complaints and enquiries
- Maintain customer records by updating account information
- Respond to calls, emails and messages in a timely and professional manner, establishing rapport with customers.
Office Administration Assistant
Intelligent Office
11.2015 - 09.2017
- Hard and electronic copy filing
- Photocopying, scanning, digital manipulation of document
- Scanning and distributing mail
- Use of various software programmes
- Client relationship management
- Ordering stationary and office supplies.
Education
HND in Business Management -
West London College of Business & Management Sciences
09.2012 - 05.2015
Skills
Experienced in Microsoft Office; Smartsheet; Internet/Social Media
Project Scheduling
Scope Management
Documentation Management
Meeting facilitation
Project Status Reports
Business Process Mapping
Data Capture
Certification
Pearson Edexcel Level 1, 04/2016
Personal Information
- Place of Birth: Sofia, Bulgaria
- Date of Birth: 03/12/1987
- Gender: Female
- Nationality: Bulgarian
- Marital Status: Married
Driver's license
Category B
Additional Information
I am positive, knowledgeable and friendly, have the ability to provide fantastic customer service, always a team player who communicates well with colleagues. I responsibly work side by side with a team or alone, consider myself as valuable part of successful team with good interpersonal skills and the ability to build relationships around the business.
Timeline
PMO Coordinator
Soitron Bulgaria
06.2022 - Current
Corporate Receptionist
Axis Reception Services
09.2018 - 01.2019
Customer Support Assistant (Part Time)
Coople
12.2017 - 07.2018
Office Administration Assistant
Intelligent Office
11.2015 - 09.2017
HND in Business Management -
West London College of Business & Management Sciences
09.2012 - 05.2015
Corporate Receptionist & Guest Experience Coordinator
Acuity
3 2019 - 11.2021
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